Kelly Farr Email & Phone Number

Pleasant Grove, Utah

Developed and managed relationships with corporations and educational institutions who use the Whistic third party security assessment platform. Managed the Blue Cross Blue Shield Association (BCBSA) Pilot project which included 16 BCBSA plans to use Whistic in a Shared Assessment platformOnboarding and training of 50+ new accounts to use the Security Profile or Vendor Risk Management tools.Training new users on platform useNegotiating renewal of contractsWorking with internal organizations to ensure customer needs are met.Assessed customers needs for upselling additional products.

Draper, Utah

Managed a book of Home and services professionals on Thumbtack platform. Duties included:Advise Professionals on how to increase activity on Thumbtack platform to generate more leadsThumbtack platform training for professionals

Greater Salt Lake City Area

Managed the relationship between Instructure and assigned clientele including Colleges, Universities and educational based businesses. • Managed relationship with colleges and universities such as Emory University, Embry-Riddle Aeronautical University, Ball State University, Auburn University, University of Miami, Duke University, Rutgers University, University of Colorado at Boulder, Wake Forest University.• Leveraged various related products to generate over $1,000,000 in upsells (top in org).• US News and World Report named Embry-Riddle Aeronautical University top in the world for online Bachelors degree• Successfully managed onboarding and implementation of more than 30 schools and businesses• Presenter at Alabama Canvas Convention, University of North Florida Faculty day and Tulane University Faculty Tech day.• Maintained above target Customer Satisfaction ratings.• Managed sales referral program for future customers asking for Higher Education references.

Riverton Utah

Coached Boys and girls competitive soccer teams from 9 to 17 years old. Counsel with club Recreational board on soccer issues. Work with parents and players to plan their development in the game.• Presenter at 2015 Utah Youth Soccer Association Recreation Soccer Symposium• Awarded Girls Recreation Coach of the Year- Utah Youth Soccer Association 2012• Coached on 2007 State Cup tournament Finalist team• Coached numerous tournament champion teams• Created and managed 2 academies with current enrollment of 180+ kids between the ages of 6 and 8.

Draper, Utah

Relationship Management (Account Management) focusing on ecommerce Business to Customer (B2C) business management. Managed the eBay channel for large merchants and brands as well as small businesses. • Managed over $1 Billion in sales on eBay• Managed relationships with companies like Best Buy, Kitchenaid, Polk Audio• Analyzed businesses weaknesses and opportunities to drive sales revenue through increasing business efficiencies• Established marketing opportunities to get additional visibility for clients• Managed “Seller Non-Performance” program for Account Management Organization that improved buyer satisfaction by 12% and helped identify seller inefficiencies. • Identified inefficiencies for one client, developed a plan to resolve them, and grew his business to be a top 10 seller ($30 Million +) on eBay averaging over 900% growth year over year.• Consistently received 98% positive customer satisfaction ratings from managed accounts.• Traveled to meet with accounts to assess operations and discover opportunities for growth.

Greater Salt Lake City Area

Developed pricing structure for overhead door sales. Established end to end process from selling of product to installation and servicing and educated existing staff on selling of doors. Accompanied sales staff on sales calls to contractors to generate more Overhead Door business.• Secured contracts of 3 of top 5 contractors in the state of Utah adding a potential of 1500+ new transactions per year, an increase of 500% • Introduced new line of custom overhead doors that helped secure new projects for our sales people.

Greater Salt Lake City Area

Responsible for generating leads, presenting the product and getting contracts signed for new residential security systems. Presented to numerous neighborhood watch and Home Owner Associations (HOA) about neighborhood safety. • Awarded Sales Representative of the Year for Utah 2003• Increased reactivation of established security systems by 75% in the Salt Lake area by establishing a process to identify unmonitored systems and getting current homeowners to sign new monitoring contracts

Education record

General Education

High School, General Education

Activities and Societies: Drum Major Captain of Soccer team