In this role, I provide Global and Regional support to Client Onboarding (Transition) overseeing processes and procedures, technology platform administration and management, communications, quality control, continuous improvement, training, and project/program management.

Provide operational excellence and best practice guidance for new Transitions, Expansions and/or Renewals with new and existing JLL clients.

• Serve as the Program Manager for Program Management Office (PMO) and technology initiatives• Provide operational excellence guidance to the client• Identification of business current state and provide recommendations for target state• Perform gap analysis• Serve as corporate real estate SME to clients

o Healthcare Platform lead for providing clear process, compliance, performance, governance and technology standardization oversight for all Healthcare accounts ensuring alignment with the Healthcare platform’s initiatives and objectiveso Implementation of standardized education and training for all Healthcare accountso Matrix Manager for all Healthcare Performance Management Directors and Managers

Program lead for contracted consulting services with the client to provide: o Program management oversighto Coordinate Client’s stakeholders and help implement the facilities management and operational service model for occupancy in vacant/build-out space in a multi-use campus comprising of five (5) individual buildings and approximately 2.2M sfo Determine services required beyond the current agreement and present determinations to client for approval in coordination with Subject… Show more Program lead for contracted consulting services with the client to provide: o Program management oversighto Coordinate Client’s stakeholders and help implement the facilities management and operational service model for occupancy in vacant/build-out space in a multi-use campus comprising of five (5) individual buildings and approximately 2.2M sfo Determine services required beyond the current agreement and present determinations to client for approval in coordination with Subject Matter Experts (SME’s)o Implementation of services as approved by cliento Established technology platform on accounto Implemented analytical performance reporting o Management of all technology systems on the accounto Established excellent working relationship with JLL colleagues and cliento People Manager Show less

• Successfully transitioned new accounts• Implemented technology (BI Analytics and Reporting utilizing Power View and Power Pivot)• Managed technology systems and analytics for multiple service lines (Facilities Management, Energy and Sustainability, Compliance, Real Estate, Design and Construction)• Regional Support Staff Management, 10 direct reports and 8 client matrix reports• Lead and participated in Healthcare specific Communities of Practice groups• Consistently… Show more • Successfully transitioned new accounts• Implemented technology (BI Analytics and Reporting utilizing Power View and Power Pivot)• Managed technology systems and analytics for multiple service lines (Facilities Management, Energy and Sustainability, Compliance, Real Estate, Design and Construction)• Regional Support Staff Management, 10 direct reports and 8 client matrix reports• Lead and participated in Healthcare specific Communities of Practice groups• Consistently development/implement technology, best practices and procedures• Performance reporting for all service lines (Operations, Real Estate, Project and Development Services)• Provided clear and consistent communications to client, corporate and account staff• Highly regarded by client and achieved excellent working relationship with both internal and external colleagues Show less

• Managed all facility related items at clients' critical data center and switch sites consisting of over 500,000 square feet at seven sites• Successfully met client KPI's and Master Service Agreement requirements for the region • Achieved excellent working relationship with client and vendors resulting in improved performance related items and payment processing• Main point of contact between landlord and client site for all facility related items• Reduced costs by streamlining… Show more • Managed all facility related items at clients' critical data center and switch sites consisting of over 500,000 square feet at seven sites• Successfully met client KPI's and Master Service Agreement requirements for the region • Achieved excellent working relationship with client and vendors resulting in improved performance related items and payment processing• Main point of contact between landlord and client site for all facility related items• Reduced costs by streamlining outdated processes reducing man hours needed in daily job responsibilities• Successfully negotiated vendor contracts and completed one-off projects as requested by sites• Purchase order creation and invoice payment• Assist with budgets and forecasting• Identified process for inter-departmental invoice sharing drastically reducing costs in labor Show less

• Configured account computers allowing personnel access to systems • Managed all account equipment - computers, cell phones, printers and accessories• Managed and helped to create shared Human Resource site • Main point of contact for personnel having questions and/or issues with all equipment• Successfully created positive working relationship with client and all levels of staff• Responsible for all on-boarding and off-boarding of account personnel• Managed events and… Show more • Configured account computers allowing personnel access to systems • Managed all account equipment - computers, cell phones, printers and accessories• Managed and helped to create shared Human Resource site • Main point of contact for personnel having questions and/or issues with all equipment• Successfully created positive working relationship with client and all levels of staff• Responsible for all on-boarding and off-boarding of account personnel• Managed events and meetings• Business Unit Coordinator for internal CRM database system• Streamlined personnel and equipment tracking processes resulting in cost savings Show less

• Market analysis, research and creation of presentation for clients• Streamlined process in document storage saving countless labor hours• Responsible for all tenant representation transaction payments and receipt• Business Unit Coordinator for internal CRM database system• Marketing and advertising - print and electronic• Staff technical trainer and technical troubleshooting

• Office, human resource and real estate management• Marketing and advertising - print and electronic• Custom website creation, database and e-mail maintenance• Accounts payable and receivable• Vendor management• Event planning and management

• Developed and implemented training program for custom CRM database system• Provided technical training for entire company which included database and Microsoft systems• Negotiated with property management for training facilities• Assisted personnel throughout the State of North Carolina with technical troubleshooting

• Managed three regional offices in the San Francisco Bay Area• Managed administrative staff of ten and the Marketing Manager• Benefits administrator - ensured compliance with State and Federal Labor Laws• Human Resource management - on-boarding and off-boarding, performance evaluations• Network infrastructure, administration, information security and technology systems management and training• Successfully negotiated and managed all vendor contracts for office services•… Show more • Managed three regional offices in the San Francisco Bay Area• Managed administrative staff of ten and the Marketing Manager• Benefits administrator - ensured compliance with State and Federal Labor Laws• Human Resource management - on-boarding and off-boarding, performance evaluations• Network infrastructure, administration, information security and technology systems management and training• Successfully negotiated and managed all vendor contracts for office services• Provided technical troubleshooting with all office equipment Show less

-Executive Assistant to the Executive Vice President of State Litigation, Vice President of Land Acquisition, and the Regional Director of Human Resources. -Conducted legal and human resource dispute resolution with homeowners and personnel. -Represented the company in small claims court and Labor Board hearings. -Conducted job interviews and pre-employment screening. -Transaction agreements, invoice tracking and payment, background checks and research. -Outside vendor… Show more -Executive Assistant to the Executive Vice President of State Litigation, Vice President of Land Acquisition, and the Regional Director of Human Resources. -Conducted legal and human resource dispute resolution with homeowners and personnel. -Represented the company in small claims court and Labor Board hearings. -Conducted job interviews and pre-employment screening. -Transaction agreements, invoice tracking and payment, background checks and research. -Outside vendor management and payment.-Event coordination and execution. Show less

-Executive Assistant to the President of Sales and Marketing. -Office Management.-Human resource management.-National event management. -Facility tours.-Accounting and vendor management.

-Police, fire and medical dispatch services for emergency and non-emergency public assistance calls.-Trained in hostage negotiation and critical incidents. -Assisted police and fire officers over the radio and telephone with obtaining information on vehicles and individuals during traffic stops and house calls in the field. -Research confidential background information and disseminate to officers for investigations.