Kelly Rich, Des Email & Phone Number

Arlington, Virginia, United States

Responsible for membership retention, recruitment, engagement, member services, program planning, organizational memberships, and exhibitor management.

Arlington, Virginia, United States

Responsible for educational programming for members. Includes live webinars, conferences, online classes, and educational library. Currently managing and updating a new online LMS system for members and creating best practices for content as a membership benefit.

Falls Church, Virginia, United States

* Markets, sells and coordinates event space on behalf of brewery* Oversees the collective coordination of all event information and resources, and responsible for account management, sales prospecting and business development.* Works with owners to develop event concepts, themes and formats that engage supporters, increase brand awareness and grow revenue.* Develops content for event correspondence, collateral materials, social media and web.* Negotiates with customers, consultants and vendors to secure rates for onsite events* Manages vendors prior to and during the event to ensure flawless efficiency.* Oversees the post-event coordination including but not limited to debrief meetings, recognition to key constituents, financial reporting and data transfer.* Informs and updates staff members and other involved parties throughout the event cycle.* Performs additional duties and responsibilities as needed.

Washington D.C. Metro Area

● Created, implemented, & directed policies & procedures for the operation of the foundation & long termstrategic development.●Managed membership system keeping user information updated & managed on CRM system updates. ●Managed certification payments, credential renewals, & user information updates. ● Developed fundraising campaigns to increase individual donor program & corporate donor program maximizing donor goals.● Increased individual donors by 7% over previous years● Updated and expanded annual 5K Run/Walk event to include premium race shirts, medals, & increased participation by 84%● Increased Silent Auction item donations from 43 items to 67 total items & increased total money raised by 64%● Responsible for board governance, including monthly meetings, executive leadership meetings, minutes, by-laws, & all relatedactivities.● Responsible for budget management & ensuring programming stays within approved budget & maximizing foundation expenditures.● Maintain all programing software & advise on implementation of new technologies or updates to CRM system, donor managementsystems, event platforms, & website maintenance.● Implemented first ever board strategic planning session & created long term & short term goals for board officers to make surefoundation can successfully fulfill its mission.● Worked with board to increase organization’s brand presence & recognition within the dermatology community & amongst affiliateorganizations through partnerships & new brand positioning.● Monitor all contracts & selection of vendors for conference activities & events, as well as ongoing programming requiring additionalsupport activities.● Oversee Grant Administrator for research grant & $250,000 research grant budget process.● Identified & streamlined all social media channels to one consistent brand. Consolidated handles, built hashtag database, & trainedstaff on new branding for social media

Dayton, Ohio Area

● Identified & streamlined all social media channels to one consistent brand; consolidated handles, built hashtag database, & trained staff on new branding for social media.● Created content schedule for over 20 rotating programs and services for use on social media, weekly news blast, & monthly newsletter.● Worked with member companies and local organizations to create regular content on member benefits & services offered resulting in member retention increase of 12%● Built social media following and awareness amongst current & prospective members on all social media channels, with changes implemented saw an average increase in followers of 69% and engagement of 25%.● Analyzed membership database against current followers on social media, identified companies who were not connected, & implemented programs to assist them with an online presence and to gain them as connections, leading to new prospective members.● Worked as website administrator, CRM administrator for YourMembership, & produced all social media content● Wrote press releases, distributed, & maintained relationships with local reporters to publicize events & programs● Managed monthly Constant Contact mailings to prospective members, maintained contact data, analyzed data, & prepared results reports for sales for prospective new members● Planned & executed fundraisers, secured sponsors of over $61,250 in sponsorships & fundraisers● Identified needs for new member services including scope, procedures, & budget press releases, & social media for the entire organization● Responsible for member relations & coordinating their membership needs with over 425 members of association, as well as community/business leaders & local officials. Sought out new key contacts, volunteers, etc.● Coordinated over 34 member events, including venues, speakers, sponsorships, & registration● Managed data for Salesforce upgrade, transposed data, set up interface, & researched additional upgrades & edits to software

● Responsible for marketing to accounts, developing sales, and fleet growth in amounting to average monthly growth of 20%● Increased office operating profits by 15%, employee sales by 10%● Maintained customer, insurance, and vendor information for growth and sales for over 60 accounts● Performed customer service analysis at four offices, enacted systematic and training improvements to rectify customer service scores by +10 points in less than three months’ time across the board● Instrumental to branch performance in core areas of growth, profit, employee growth, and customer service resulting in branch being top three for six consecutive months● Trained and assisted six employees to promotions and top performance events for sales● Landed over six accounts with yearly spends of over $62,000 locally and nationally● Created and implemented new marketing plans to regain the dealership marketplace resulting in 1000% growth● Assisted with contract negotiations with corporate accounts to establish rate programs and commissioning to maintain business

Walt Disney World, Lake Buena Vista, Florida

• Worked at several of the rides and hosted Disney’s “Turtle Talk with Crush”• Safely loaded and unloaded Guests from an attraction and operated sophisticated ride systems; ensured safety through entire complex• Selected to memorize and deliver show preambles, hosted “Turtle Talk” and interacted with audience to ensure the success of the show• Handled the evacuation of attraction when during emergency • Monitored guest flow and providing a safe guest experience and assisting with audience control, including during parades, to over 300,000 guests in six months • Prevented damage to the integrity of ride operating systems worth over $1 million

-Assisted with creation of marketing materials for fundraising, awareness and recruitment of volunteers and donations-Assisted with location research, zoning permits and approvals for marketing materials to be posted in local communities-Organized and oversaw photo shoots for marketing materials for promotional campaigns-Created newsletter material for publications-Edited and maintained area chapter website, including uploading documents, editing content, and general organization and maintenance-Assisted with additional projects for local chapter as needed, and volunteered at area events

Springfield, Massachusetts Area

Residence Advisor, Plymouth III Managed, communicated and implemented building policies. Ensured students followed policies and Student Code ofConduct.-Made self available for support network for residents ranging from grades to personal issues they may come to face at college.-Planned various educational and social programs for 40 students each month for community and educational growth.-Attended weekly meetings with staff members to review student and building issues as well as plan activities for the building.-In later years, assisted in creating training materials, training scenarios and sessions, as well as ran training seminars for new and returning team members. -Acted as a mentor and adviser to underclassmen, and served on the steering committee for Residence Life Staff Members

• Oversaw publication of newsletter publication for off-site location• Created and implemented business plan for new program and communication measures for interaction with all plant employees• Composed articles for site publications• Implemented Intern Newsletter for current cycle and future cycles• Assisted with intranet publications updates for web content for employees• Contributing member to event planning team for annual Car and Bike Show; contributed DJ arrangements and new ideas for favors and vendors for event• Created standard work for process alignment for new term for hiring and continued interactions between interns and managers. • Created and launched employee wellness campaign including marketing materials, logo, promotional items and submitted plan to American Heart Association for certification for company

-Created a database for use to create quotes based upon old contracts in order to better predict patterns and costs.-Performed status updates on a regular basis for multiple projects to track proficiency.-Assisted with creating slides and charts for use in ACE presentations.-Created PowerPoint for Gold certification with government contracting for approval to move up from Silver certification. Said PowerPoint and presentation of facts resulted in Gold status being awarded