Kelly Rich, Des Email & Phone Number

Arlington, Virginia, United States

Responsible for membership retention, recruitment, engagement, member services, program planning, organizational memberships, and exhibitor management.

Arlington, Virginia, United States

Responsible for educational programming for members. Includes live webinars, conferences, online classes, and educational library. Currently managing and updating a new online LMS system for members and creating best practices for content as a membership benefit.

Falls Church, Virginia, United States

* Markets, sells and coordinates event space on behalf of brewery* Oversees the collective coordination of all event information and resources, and responsible for account management, sales prospecting and business development.* Works with owners to develop event concepts, themes and formats that engage supporters, increase brand awareness and grow.

Washington D.C. Metro Area

• Created, implemented, & directed policies & procedures for the operation of the foundation & long termstrategic development.
• Managed membership system keeping user information updated & managed on CRM system updates.
• Managed certification payments, credential renewals, & user information updates.
• Developed fundraising campaigns to increase individual donor program & corporate donor program maximizing donor goals.
• Increased individual donors by 7% over previous years
• Updated and expanded annual 5K Run/Walk event to include premium race shirts, medals, & increased participation by 84%

Dayton, Ohio Area

• Identified & streamlined all social media channels to one consistent brand; consolidated handles, built hashtag database, & trained staff on new branding for social media.
• Created content schedule for over 20 rotating programs and services for use on social media, weekly news blast, & monthly newsletter.
• Worked with member companies and local organizations to create regular content on member benefits & services offered resulting in member retention increase of 12%
• Built social media following and awareness amongst current & prospective members on all social media channels, with changes implemented saw an average increase in followers of 69% and engagement of 25%.
• Analyzed membership database against current followers on social media, identified companies who were not connected, & implemented programs to assist them with an online presence and to gain them as connections.
• Worked as website administrator, CRM administrator for YourMembership, & produced all social media content

• Responsible for marketing to accounts, developing sales, and fleet growth in amounting to average monthly growth of 20%
• Increased office operating profits by 15%, employee sales by 10%
• Maintained customer, insurance, and vendor information for growth and sales for over 60 accounts
• Performed customer service analysis at four offices, enacted systematic and training improvements to rectify customer service scores by +10 points in less than three months’ time across the board
• Instrumental to branch performance in core areas of growth, profit, employee growth, and customer service resulting in branch being top three for six consecutive months
• Trained and assisted six employees to promotions and top performance events for sales

Walt Disney World, Lake Buena Vista, Florida

• Worked at several of the rides and hosted Disney’s “Turtle Talk with Crush”
• Safely loaded and unloaded Guests from an attraction and operated sophisticated ride systems; ensured safety through entire complex
• Selected to memorize and deliver show preambles, hosted “Turtle Talk” and interacted with audience to ensure the success of the show
• Handled the evacuation of attraction when during emergency
• Monitored guest flow and providing a safe guest experience and assisting with audience control, including during parades, to over 300,000 guests in six months
• Prevented damage to the integrity of ride operating systems worth over $1 million

-Assisted with creation of marketing materials for fundraising, awareness and recruitment of volunteers and donations-Assisted with location research, zoning permits and approvals for marketing materials to be posted in local communities-Organized and oversaw photo shoots for marketing materials for promotional campaigns-Created newsletter material for.

Springfield, Massachusetts Area

Residence Advisor, Plymouth III Managed, communicated and implemented building policies. Ensured students followed policies and Student Code ofConduct.-Made self available for support network for residents ranging from grades to personal issues they may come to face at college.-Planned various educational and social programs for 40 students each month for.

• Oversaw publication of newsletter publication for off-site location
• Created and implemented business plan for new program and communication measures for interaction with all plant employees
• Composed articles for site publications
• Implemented Intern Newsletter for current cycle and future cycles
• Assisted with intranet publications updates for web content for employees
• Contributing member to event planning team for annual Car and Bike Show; contributed DJ arrangements and new ideas for favors and vendors for event

-Created a database for use to create quotes based upon old contracts in order to better predict patterns and costs.-Performed status updates on a regular basis for multiple projects to track proficiency.-Assisted with creating slides and charts for use in ACE presentations.-Created PowerPoint for Gold certification with government contracting for approval.