Kelly Ritz Email & Phone Number

Bremerton, Washington, United States

Conducts intensive interviews to determine eligibility for cash, medical, food and/or child care benefits; Makes corrections to audited cases, reads cases, varies eligibility factors, and participates in case staffings; Explains program requirements and services available; Refers clients to both mandatory and optional services and to other agencies as required; Authorizes necessary warrants, medical services, food benefits and electronic benefits cards; Works within timeframes and deadlines, which are dictated by program requirements;Recognizes and recomputes incorrect payments of grants, food and/or child care benefits and medical assistance, and establishes overpayments and underpayments;Attends and completes required training courses (online, classroom and instructor-led) as mandated by the agency; completes on-the-job training, job shadowing, and continued learning; Attends and actively participates in agency and community meetings, administrative and court hearings, committees and workgroups; promotes outreach and travels as necessary; Knowledge of: public assistance laws, rules, regulations, service programs, and employment programs; basic office procedures and practices; interviewing techniques, letter and report writing; cultural diversity, principles of individual and group behaviors, social behaviors, social and economic conditions and their effects upon individuals; other community programs providing financial and health services.

United States

* Rate AI generated content based on standards including factuality, grammar, brevity and overall quality * Create prompts designed to test LLM limits and avoidance of violations * Evaluate work of other workers for quality and completeness * Manually review and label data sets

Washington, United States

Investigate and take action on customer calls. Handle complaint calls from claimants and, if necessary, escalate to appropriate level.Apply complex laws and policies, rules, regulations, and procedures applicable to the unemployment insurance program.Detect unemployment insurance issues.Review documents for completeness, accuracy and compliance with laws and regulations. Identify specific issues relative to eligibility and refer to Adjudication for determination.Conduct telephone interviews and review and obtain work history and verify earnings and hours in order to complete routine and complex claims.Communicate reporting requirements, benefits and eligibility rights to claimants, employers, and third partiesProcess initial claims and add-claims, re-open claims, and supply input for monetary redeterminations for UI claims.Answer questions from claimants regarding procedures, laws and policies with respect to unemployment insurance.Correct errors and, as appropriate, bring them to the attention and/or escalate to supervisor.Serve on work groups to perform problem solving and troubleshooting.Write decisions in a timely manner so they pass federal guidelines for benefit timeliness and pass federal quality guidelines/standardsAnswer complex questions from employers, claimants, and others, advising those affected, based on UI laws, policies, and procedures. Resolve issues which may affect timely and accurate payments.Handle complaint calls from claimants and, if necessary escalate to appropriate level.Direct claimants to the services that they need/request.Encourage a harassment free workplace.Communicate with other departments and units within ESD and other state agencies to facilitate claims processing.Encourage an effective and efficient workplace. Correct errors and, as appropriate, bring them to the attention and/or escalate to supervisor

Poulsbo, Washington

Meeting and exceeding sales in excess of $3M annually; leveraging outstanding expense controls to achieve consistant profitability; auditioning and onboarding winning, results driven personalities; maximizing customer retention through tight inventory management and thoughtful cross merchandising; creating an ethical and rewarding atmosphere that attracts people who love people to work; effective allocation of payroll and expense budgets for maximum impact on customer experience; P&L analysis and adjustments to meet business needs; maintaining brand integrity through training, modeling and coaching; achieving .89% physical inventory shrink or less year over year

Associate'S Degree, Business

Education record

Activities and Societies: NJROTC, Yearbook, School Newspaper