Kelly Mueller Email & Phone Number

Jupiter Fl

Stuart Fl

Accomplished sales volume over $500K in less than 3 months. Planning and executing on client prospecting efforts. Adept in contract drafting, market research, client analysis, and negotiations.

Palm Beach Gardens, Florida

Assist with Carrier Work Transition to Mexico by creating process documentation. Perform user testing on new ServiceNow platform. Provide in-depth support to business units though HRIS transactions. Perform daily HRIS data entry including resolving payroll inquiries, onboarding, creating positions and requisitions, processing terminations, updating employee profile information. Identify and drive process improvements.

Port St Lucie Fl

Plan and execute on client prospecting efforts. Adept in contract drafting, market research, client analysis, and negotiations. Accompany buyers to and during inspections of property and advising them on the suitability and value.

Port Saint Lucie, Fl

Support the Head of the CFO office and Finance Leadership Team. Production of monthly expense and headcount reports using SAP and Microsoft Excel. Analyze data issues and provide root cause analysis in problem resolution. Lead the planning and execution of all Finance meetings, including international locations. Support Compliance with Internal Audit, ZRP, and other actions by partnering with Financial analysts for timely resolution. Lead employee engagement team of 40 employees by delivering on strategy to improve employee morale and engagement. Drive process improvement and develop metrics and best practices to measure success. Design and lead annual summer intern program, track and manage intern performance. Perform all tasks of Admin Assistant III role.

Schaumburg, Il

Support the Chief of Staff and head of Treasury. Assist in calendar, travel, expense management. Planning and execution of key Finance meetings.  Manage overall coordination, logistical planning, and execution of key Finance meetings such as All Employee, All Manager, Leadership Summit, Finance Leadership Team meetings, monthly employee engagement meetings.  Proactively took responsibility for additional deliverables such as Finance DNA engagement workshops and modules, SSC project assessment workshop Successfully served as lead Move Coordinator for move to new headquarters, representing all of Finance and leading all move initiatives Assisted in onboarding and training of new administrative assistants within Finance Agenda creation for senior level executives visiting Schaumburg office, coordinating meetings with other senior staff members, ensuring the executive’s key interests are reflected in the meetings that are scheduled> Served as primary Finance representative during move to new Zurich headquarters , managing all logistical aspects. > Established successful relationships with vendors and internal resources

Chicago, Illinois

Provided high level executive support to Vice President including schedule maintenance, travel arrangements, correspondence and communications, presentation preparation. Accomplishments: -Successfully completed eight months on a developmental assignment as an HR Manager for corporate HR. -Successfully designed and delivered a career development program for Sales division employees that promoted various paths for growth. The program was rolled out to approximately 100 employees and was well-received by top Sales division leaders. -Supported the planning and coordination of company events including United 100, OutPerform, Perfect Attendance.-Volunteered for United-supported community events such as Fantasy Flight, Bear Delivery, and Women's Step Up Network for underprivileged teen girls. > Project Manager for annual HR conference and partner summit, with approximately 400 employees.

Chicago, Il

Provided logistical planning and support facilitating the scheduling of 18,000 in-flight personnel, including pilots and flight attendants. Accomplishments:-Liaison with Crew Scheduling department to identify heavy layover locations for crew and ensure inventory is planned accordingly-Displayed leadership in workforce planning, workforce scheduling, and vendor management, as well as in performance management and reward.-Produced monthly hotel and transportation schedules for vendors utilized in travel and hotel accommodations. -Closely monitored operations coordinator performance trends; identified areas of concern or opportunity. -Participated in RFP process and conducted hotel and transportation inspections.

Chicago, Il

Ensured timely crew accommodations to support a 24 hour / 7 day international airline operation.Accomplishments:-Investigated and resolved hotel, transportation and automation issues for crews critical to the proper scheduling and deployment of in flight personnel. -Coordinated development and implementation of automation plans and applications consistent with corporate and division objectives. -Participated in talent aquisition for all operations coordinators.-Delivered HR leadership in training while improving the employee disciplinary process.-Designed and conducted initial and recurring training for crew travel coordinators.-Participated in the development of a disciplinary points system that streamlined the discipline process and ensured consistency in the discipline of department employees.

Chicago, Il

Instructional design for department of approximately 40 employees. Accomplishments:-Provided exemplary leadership in the development and implementation of training programs.-Designed and conducted initial and recurring training. -Reduced initial training program from six weeks to four weeks, while maintaining content integrity. This was an approximate department cost savings of $20,000 annually.  -Developed and implemented the travel operations department’s policies and standards; incorporated them within the training regimen. -Assessed trainee progress and recommended specialized training to ensure performance competency.-Improved room utilization efficiency. Reviewed and edited multiple detailed requirements documents and performed business analysis of a room inventory database. Overall annual operational cost savings of $2M.

Chicago, Il

Managed, analyzed and booked hotel and transportation for crewmembers on layovers. Accomplishments:Negotiated with vendors to obtain best available rates.Provided support to new hires regarding policies, procedures, and at-desk training.Assisted supervisors with project work, such as maintaining and updating Area Resource Manuals.

Chicago, Il

Provided administrative and logistical support to more than 200 executives, including Partners, Associate Partners, and Senior Managers. Developed early skills in event management and training.  Provided logistical planning for partner conferences with as many as 100 attendees. Coordinated logistics for on and off-site meeting planning as well. Assisted with at-desk training and orientation for new hires.

Associate Of Science (A.S.), Tourism And Travel Services Management

Associate'S Degree, General Studies