Arkansas - The Natural State - Outdoor Adventures in the Ozark/Boston Mountain RegionEpic - HIKING > CLIMBING > MOUNTAIN BIKING > KAYAKING/FLOATING > CAVING > ROCK HOUNDINGComing Soon - Spring 2025 - The Piney Bay Lake Abode

Facilitated the delivery of client/team projects utilizing Agile Scrum and Jira, Trello or Monday.com;- Mobile / Web application.- Virtual Reality (VR); multiple Unity educational training development projects (Finalists for the VR Awards 2022 & 2023).

System Admin for Oracle-based PSA tool; module implementation, report criteria/set-up & Confluence documentation.Global Operations: Kanban project management, metric reporting & Chief of Staff support.Operations point of contact for Consultants; C-Level / Senior Engineers.Sharepoint and Confluence content/editor for company process and procedures.Capacity planning / placement management for ~100 C-Level; CTO, CIO, CFO and Senior Dev Engineer Consultants / Practitioners / Technologists.

ScrumMaster for globally distributed DevOps Engineering team delivering Amazon Web Services (AWS) cloud architecture and technological solutions for Enterprise customers; facilitate all scrum ceremonies (planning, stand-ups, refinement, review and retro).Provide information radiators; burn-down and burn-up charts.Work with Dev Team and Product Owner (PO) to define/refine Epics with acceptance criteria and create/review User Stories in preparation for the upcoming sprint(s).Guide the team using Agile (Scrum, Kanban) best practice; mentor and coach, ask probing questions that lead to improvement and team self-empowermentParticipate in an Agile Community of Practice (aCoP) for continuous improvement and consistent practice across the Scrum teams, (working with other internal ScrumMasters).Support customer AWS Solution Assessments; Manage presentation reports, meeting debriefs and logistics for multiple, concurrent Agile projects. Point-of-contact for customer, Solutions Architects, Engineering team, Sales and Marketing.Collaborate cross-functionally with internal teams for process review, development and implementation.Provide editorial and format review for Marketing/Sales - Statement of Work (SOW) and ad hoc presentations.Utilize Trello and Hubspot to manage Solution team projects and Slack for cross team communication.G-Suite proficient; docs, slides, sheets and forms (including pivot tables and charts for analysis).

Responsible for day-to-day logistics and client services, including email and incoming calls.Provided content management for eCommerce website.Developed and implemented process improvements utilizing existing software programs and within the overall company operations.Researched, tested and made IT software recommendations.

Provided IT data source current and future requirement needs review, worked with Senior IT Data Architect to consolidate various feeds for a simplified source of incoming performance data. Created Executive and Board of Director dashboard report templates working with Finance.

Project: Set-up a single source for all IT asset inventory utilizing current request / delivery process (email, Word & Excel).Evaluated current process, risk ranked concerns and presented stop-gap measures to temporarily fix communication gaps and/or remove process redundancies, this led to an immediate increase in efficiency and a transition plan to a vendor supported inventory system.Reviewed vendor proposals; researched, analyzed and provided recommendations for asset management system implementation and deployment.Deliverable: An initial IT inventory for all known assets; Access database tables, forms and queries ($25M asset inventory).

Content management for internal website, including design layout and graphics. (SharePoint/Designer, Photoshop-Adobe CS5, basic HTML editing). Created original graphics using Photoshop CS5.Provided trending, data analysis and strategic review for site statistics (Excel and Adobe Omniture).

Development of external website marketing material and donor solicitation campaigns, including Kimbia registration/fundraising forms and graphics. (WordPress, Constant Contact, SalesForce). Analyzed client success results and demographic data to strengthen grant proposals.Created program marketing materials for annual fundraiser, including graphics and radio ad scripting.Created original graphics, formatted and updated PowerPoint presentations.

Operational strategic planning; business plan development, goal setting and the implementation of improvement programs.Provided editorial and format review for SVP / President Officer level communications, presentations and reports.Led cross-functional teams in gap analysis and process flow design for the deployment of a new product to market.Developed Method and Procedures across multiple functional teams, including Network Operations, Marketing, and Engineering.Created Disaster Recovery plan for organizational unit, working with Global Network Operations Center (GNOC) and the Executive Emergency Operations Center (EEOC).Vendor Management; program analysis and design across seven (7) functional areas (303K employees, 1.5M insured retirees and dependents).Created Request for Proposals; analyzed benefit plans across entities during a Merger and Acquisition (M&A), developed business case and managed the interface file set-up with vendors. Designed, developed and managed intranet website, including overall content, forms and graphics.Developed surveys, analyzed results with Excel pivot tables, presented the findings and proposed solutions to the Officer team and implemented changes to process.Event planning, including point of contact support, vendor logistics, presentation development and delivery. Organized and hosted benefit and employee engagement fairs; managed budget, logistics and vendors.

Provided human resource management for organization, performed new hire orientations, exit interviews and managed the HRIS database.Created employee handbook.Managed employee engagement program, including; budget, volunteers and logistics for all activities.

Incorporated raw Excel data into PowerPoint graphs.