Kelly Robles Email & Phone Number

California, United States

Orlando, Florida, United States

• Optimized sales opportunities by leveraging extensive knowledge of products and services at 150+ retail locations on property, anticipating guest needs, and utilizing strategic thinking and marketing tactics
• Drove guest retention by delivering exceptional customer service and engaging with thousands of guests from across the world, of all ages, to create a memorable and positive experience for each individual
• Upheld the high standard reputation of the Disney brand by actively demonstrating the Disney 5 Keys: safety, courtesy, inclusion, show, and efficiency in all daily tasks
• Participated in weekly, exclusive leadership course series and workshops taught by executives & managers
• Performed transactions in a high-volume location ($20,000+ in daily sales)

Bloomington, Indiana, United States

• Produced, prepared, and executed in-game marketing promotions for all 24 Indiana Athletic teams
• Coordinated game experience for up to 50,000 fans by setting up stadiums, leading tours, hosting fan engagement activities, running music and on-screen graphics
• Distributed promotional materials such as vouchers, apparel, posters, and tickets to IU fans, students, and alumni
• Led fellow interns and communicated with team coaches, directors, and staff, while serving as Head Intern for water polo, softball, swimming, and diving

Walnut Creek, California, United States

• Prepared daily work schedules for and assigned tasks to the 15+ employees of the Dresses & POV departments
• Merchandised salesfloor 4-5 times a week with the arrival of new products and to visually appeal to customers
• Tended to and reconciled exceptionally difficult customer issues and complaints
• Performed and monitored transactions, assisted shoppers in meeting their needs, and supported the team
• Shadowed service experience, visual, web, and support teams for a comprehensive sense of store workings
• Built a personal customer base of 30+ on Boulevard to send personalized style boards to and make digital sales

Kings Beach, California, United States

• Analyzed fashion and social media trends (such as hashtags and popular content) to tailor to the target consumer through digital media and in-person displays, resulting in over a 100% engagement increase
• Revamped Instagram and Facebook social media platforms by creating new content and establishing a regular posting schedule
• Authorized and managed all in-store customer transactions
• Assisted in employee hiring and training
• Priced merchandise, and facilitated inventory and stock management
• Tended to and reconciled all customer problems, questions, or issues in a professional and friendly manner

Moraga, California, United States

• Cared for, supervised and engaged with children of all ages
• Provided support with homework and other extracurricular activities
• Managed a time-sensitive schedule to ensure all tasks are completed and in a timely manner
• Handled unexpected or emergency situations with a calm demeanor and use quick problem solving skills and logic to resolve them

Moraga, California, United States

• Presented information on a variety of topics ranging from communicating with teachers to internet safety and social media presence to a class of new freshman to help prepare them for their journey through high school
• Discussed important and sensitive issues to promote understanding and appropriate behavior
• Encouraged freshmen to get involved and imparted knowledge and personal wisdom upon them in hopes of assisting in their transition

• Organized and ran all club meetings, informing members of upcoming events and current projects
• Initiated and managed the club social media account, providing members with reminders of meetings and events and general club announcements
• Recruited new members, resulting in an 150% increase in active members
• Implemented a new system of communication to increase clarity and efficiency

Bachelor Of Science - Bs, Marketing

Activities and Societies: Sigma Kappa Sorority - Tau Chapter, IU Swim Club,

International Business

Semester-long study abroad in Rome, Italy Studying International Marketing, Intercultural Communication & Leadership, Strategic.

Gpa: 4.02