Kelly Running Email & Phone Number

Lead a QAA team, Configuration team and Data Base Engineer team to support Capella and Strayer Universities Drove our initiative to move FlexPath programs from Non-Standard Direct Assessment to Subscription-Based Direct Assessment, being one of the first to market the new financial aid modelSpoken at multiple national conferences on financial aid in the.

· Lead projects that drive efficiencies, decrease audit risk, increase student experience, and reduce waste.· Maintain, create and ensure compliant policies and procedures for the financial aid delivery of DirectAssessment programs.· Liaison with our Direct Assessment financial aid system administrator, Regent · Lead a team of specialists for system analysis

·Specializing in Competency Based, Direct Assessment Title IV programs. ·Working with our financial aid administration, contact center and system administrator teams who support students in our Direct Assessment programs. ·Ensure consistency and compliance of internal and regulatory policies.·Lead a team of specialists who are SMEs with our Regent system.

·Lead a team of financial aid administrators·Develop and implement LEAN methodology ·Collaborate with Audit and Compliance on continuing efforts to maintain integrity and efficiencies in the usage of federal monies·Member of the LSO Values committee to help spread Capella values across all LSO departments

Corporate Offices

·A member of the Operations team, creating and leading company initiatives·Maintain oversight and compliance of all external regulations and use that knowledge to set internal policy and procedures·Developed systems for reconciliation of approximately $50 million annually, in federal and state monies·Head all internal and external audits of financial aid.

·Oversaw daily operational functions of the Financial Aid department, providing analytics as well as insight into areas of opportunity for the organization·Responsible for the training and staff development of corporate and campus financial aid positions·GEN Steering Committee Member, work with other department leads to bridge communication across.

Woodbury, MN

·Managed the processes and applications of financial aid for multiple campuses·Support Line Specialist for student and campus inquiries, responsible for all aspects of call and caller satisfaction ·Certifying Official for VA benefits

Richfield, MN

·Oversaw the processes of drawing in over $100,000,000 of financial aid annually ·Managed a staff of four in financial aid and student accounts, ensuring an emphasis on the understanding of all aspects of financial aid initiatives·Collaborated with campus leadership to ensure the best community for our students, targeting student satisfaction as a main.

Richfield, MN

·Supported the Nursing population with all financial aid needs·Worked side by side with Admissions and Academics to support the students’ entire experience·Accomplishments as Interim Director elevated me to earn this permanent role

Richfield, MN

·Supported a portion of the student population for their financial aid needs, engaging my consultative approach with my strong communication skills·Collaborated with all departments to provide students with quality service

Excelsior, MN

·Provided excellence in customer service ·Trained staff in professionalism and high quality service·Built relationships between the back of house, front of house and ownership to provide impeccable service

·Built a new and returning client base utilizing strategic prospecting methods·Retained customers by using excellent soft skills and providing first-class customer service

Bachelor'S Degree, Business Administration

Associate'S Degree, Sales And Marketing

Associate'S Degree, Business Administration

Esthetician License