Kelly Waller Email & Phone Number

Saint Paul, Mn, Us

Strategic Goals and Outcome Planning: I help clients define clear objectives and chart a course toward achieving them.Organizational Readiness and Management: Ensuring that the business is prepared for growth, change, and operational efficiency.Revenue Evaluation and Generation: Analyzing revenue streams, identifying opportunities, and implementing strategies to boost income.Internal Controls: Establishing processes to safeguard assets, prevent fraud, and maintain financial integrity.Licensing Standards: Guiding clients through the necessary licenses and permits required for their specific industry.Process Improvement and Management: Streamlining operations, enhancing productivity, and optimizing workflows.Employee Relations and Compliance: Advising on HR matters, performance management, talent development, and legal compliance.

Minnesota, United States

Isuroon Director of Operations/HRIsuroon is a grassroots organization working for the health and connectedness of East African women and their families so they may thrive in Minnesota and globally. Through education, advocacy, and empowerment, Isuroon enables women to build their own health and wellness, economic self-sufficiency, community engagement, and independence.HR Functions, Employment Law, and Regulatory Compliance: Ensuring adherence to legal requirements, including the Americans with Disabilities Act (ADA), workers’ compensation, and unemployment regulations.Employee Hiring and Onboarding: Managing the recruitment process and ensuring smooth onboarding for new hires.Employee Relations and Performance Management: Nurturing positive employee relationships and overseeing performance evaluations.Supervision and Leadership: Providing guidance and direction to the team.Process Improvement: Identifying gaps in departmental structures and processes and implementing improvements.IT Platform Security: Recognizing vulnerabilities in the IT system and enhancing security protocols.Team Building: Identifying, recruiting, and shaping an effective administrative team.Legal Compliance: Updating policy manuals to align with federal and state laws.Employee Benefits: Creating and managing new benefits like Simple IRA, stipends, and bonuses allowing for better recruitment opportunities.

Ramsey, Minnesota, United States

September 2021,Co-Led and began a start-up called Begin Anew. Begin Anew Recovery is an RCO (Recovery Community Organization) a nonprofit organization which hires certified peer specialists whose primary role is to support people who are in recovery due to substance use. *Strategized and followed through on critical processes to ensure that Begin Anew became a fully functioning non-profit.*Provided strategic HR leadership and guidance in the areas of talent management, retention, employee relations, communications, culture development, compensation/benefits, performance management, and HR operations/policies and procedures.*Hired and managed the leadership of supervising CPRS and Certified Peer Specialists. *Facilitated and attained MHCP Certification.*Facilitated and implemented Contracts with Managed Care Organizations.*Directed and implemented 245G (DHS) requirements for state certification and compliance.• Shaped quality assurance standards and best practices ensuring program integrity and longevity.

St Paul, Minnesota, United States

Senior Director of ProgramsAccord is a newly formed organization between Ally People Solutions and Community Involvement Program. Accord’s services include Day Supports and Employment Support for Adults with Intellectual and Mental Health Disabilities. Accord’s mission is to help people live their greatest life through advocacy of equal rights, choice, community access, and inclusion.• Manage a leadership of six managers and coordinators and two program locations, employing 35 employees who provide advocacy, community inclusion, direct care, and employment opportunities.• Coach and consult with leadership and program staff to assure quality services while respecting each person’s individualized life plan and rights.• Directed and implemented 245D (DHS) state licensure and compliance for Day Supports Programs, which allows us to provide licensed services to over 200 vulnerable adults.• Shaped quality assurance standards ensuring program integrity and longevity.• Strategized and co-led with Executive Vice President the closing of four programs and opening of two new day support programs, realigning our cost structure.

Director of Human Resources and Branch Supports Provided strategic HR leadership and guidance in the areas of talent management, retention, employee relations, communications, culture development, compensation and benefits, performance management, and HR operations/Policies and Procedures. • Investigated and coordinated claims of discrimination, harassment, unemployment hearings, work compensation cases, and dispute resolution, minimizing labor dispute and litigation.• Partnered with leaders to create a cultural experience that was positive, ethical, and inclusive. Reduced turnover and increased employee satisfaction survey results.* Implement and follow through on Family Medical Leave Standards. • Fostered employee engagement through mentoring, coaching, and open-door access to leaders.• Responsible for yearly compliance training on policy and procedures, safety, 245D licensing mandates, and skill building, assuring high quality standards and professional growth.• Identified internal talent potential and training opportunities in support of Talent Management goals.• Recruited, hired, trained, and on-boarded employees, setting expectations and selecting for our most critical competencies.• Co-led with our CEO a restructuring that resulted in closing four programs and opening four new programs in key locations. This strategy had a positive impact on marketability and participant services.• Contributing member of the senior leadership team, which strategized annual and five-year outcome and quality assurance plans.

St Paul, Minnesota, United States

Program DirectorLed strategic program development, fostering innovation and driving organizational growth. Implemented transformative initiatives, resulting in substantial improvements in service delivery and person served satisfaction.Optimized program operations, streamlining processes and enhancing efficiency. Achieved measurable outcomes, including reduced costs and improved program effectiveness.Mentored and developed high-performing teams, fostering a culture of continuous improvement. Implemented comprehensive training programs, elevating staff capabilities and program quality.Executed strategic operational enhancements, yielding tangible improvements in efficiency and effectiveness across program delivery.

St Paul, Minnesota, United States

Designated Program Coordinator / Training SpecialistIdentified, developed, and wrote outcomes for individual service plans while ensuring compliance with state licensure. Compiled, analyzed, and distributed data information that evaluated the delivery of individualized services to participants.