• Perform initial reads and markups, check changes, initial uploads and re-uploads for promotional materials.• Ensure content adheres to guidelines for annotating material and supporting references for Medical, Legal, and Regulatory review.• Keep up with changes to client style and AMA Manual of Style and markup edits and corrections to materials as needed to stay current. • Manage multiple projects simultaneously with concurrent deadlines.• Contribute to efficiencies by being proficient with Veeva Vault PromoMats and Adobe Acrobat Pro.

Working for pharmaceutical clients, agencies, doctors, and academics, I copy edit, fact check, and format manuscripts; standard response letters; AMCP, global value, and commercial dossiers; slides decks; proposals; marketing materials, and training materials. Audiences include health care providers, pharmaceutical company employees, medical journals, and managed market payers.Editing and formatting includes the following:• Confirming document follows project style guides, journal style, and the AMA Manual of Style.• Ensuring consistency in medical terminology, format, and style from section to section or document to document.• Correcting grammar, spelling, punctuation, and formatting.• Annotating and fact checking data points against journal articles and other materials.• Verifying accuracy of references, editing for appropriate style, and adding references to EndNote library.• Providing structural elements (table of contents, headers, and footers) that aid in navigation.• Assisting writers with precision, clarity, syntax, diction, and presentation of ideas.• Submitting manuscripts to journal websites and checking and correcting proofs via their systems.

2024Oct 17: Presented webinar, Build a Better Checklist for Your Editing Tasks, to EFA.Oct 10: Presented webinar, Engineering Your Networking Experiences, to Editors Canada.Aug 27: Presented session Editing Manuscripts for Submission to a Scientific or Medical JournalAug 13: Presented webinar, To Be More Efficient and Consistent, Build a Better Checklist for Your Communications Tasks, for STC AtlantaMay 17: Facilitated panel at STC Summit: TESIG Editing Best PracticesMar 13: Presented webinar, Creating Infographics Using PowerPoint, to STC Berkeley Chapter.Jan 25: Participated in panel: Navigating Freelance, Contract, and Permanent Technical Communication Roles for STC Florida Chapter 2023May 17: Presented two-part in-person session, Creating an Infographic Using PowerPoint: Let's Do It, for STC Summit. Mar 16: Presented webinar, Editing Manuscripts for Submission to a Scientific or Medical Journal, to Editorial Freelancers Association.Feb 1: Presented webinar, Editing Manuscripts for Submission to a Scientific or Medical Journal, to Editors Canada.2022Oct 25: Presented webinar, Engineering Your Networking Experiences, to AMWA SW Chapter.Sept 20: Participated in panel, Creating On-Demand Videos: Lessons Learnt, for AIIP member meeting. Jun 22: Presented webinar, Tech Comm Productivity Tips: Everything Else, for STC.Jun 15: Presented webinar, Tech Comm Productivity Tips: MS PowerPoint, for STC.Jun 8: Presented webinar, Tech Comm Productivity Tips: MS Word, for STC.Apr 27-19: Recorded session, Build a Better Checklist, for AIIP Annual Conference. Mar 12: Facilitated virtual roundtables, To Be More Efficient and Consistent, Build a Better Checklist at AMWA DVC Freelance Workshop.Mar 3: Presented session, A Systematic Approach to Manuscript Editing, with another speaker at virtual AMWA Mid-Atlantic Conference.For more speaking engagements, see my website: https://headbookworm.com/speaking-engagements/

As a remote contractor for AstraZeneca, drive the development of innovative new features for the AZmedical.com website. As a member of the “business” and the medical channel workstream, work with IT and stakeholders to continue momentum on new features.• Attend daily Scrum meetings and biweekly Sprint planning meetings.• Enter tickets into JIRA board to begin process of evaluating and adding new features.• Work with Business Analyst and Architect to further refine requirements. • Create step-by-step instructions for Medical Information personnel that explain how to ensure materials are published to the website. • Troubleshoot access issues by working with IT and researching status of assets in Veeva Vault MedComms and PromoMats. • Work with User Experience (UX) team and Design Lab team to fix accessibility and UX issues.As a side project to main project above, act as editorial consultant for migration of standard response documents to Docuvera, a component content management system. • Attended all training for implementation and migration; conducted in-house training for those unable to attend training. • Conducted editorial quality assurance (QA) of sub-set of migrated standard response documents, looking for and fixing formatting issues, adding abbreviations list to end of documents, and editing and updating references. • Trained interim editors to perform QA, conducting 2-hour training, recording microtrainings, updating checklist to cover all tasks and needed information in one place, and checking over their work for 2 weeks.

Working as a contractor, edited five certification courses for cybersecurity community.• Walked through live eLearning course and documented edits in Excel.• Edited PowerPoints, scripts, terms and definitions, quizzes, chapter and course objectives, and knowledge checks for eLearning course.• Documented edits in Word for eLearning course containing 4 modules, learning objectives, and knowledge checks.

Working on a contract for a Federal contractor going through an information technology (IT) divestiture. Responsibilities outlined at beginning of project were creating documentation of new systems as they are stood up, writing policies and procedures to meet Cybersecurity Maturity Model Certification (CMMC), and putting together training materials for onboarding and orientation. Activities: • Gathered initial deliverable, IT Workstream Assessment and Recommendations, which included proposed infrastructure, network, end user equipment, data management, and security posture.• Edited 4 client policies, including cybersecurity, acceptable use, and social media.• Drafted 6 policies, including access control, password protection, and clean desk/clear screen.

Working in office as a contractor for ITT Inc / Goulds Pumps, wrote and edited standard operating procedures (SOPs) for the information technology (IT) department.• Worked with subject matter experts to create or improve documentation for department processes performed by the network and system administrators, voice team, and WinTel team. Topics included how to create workstation images, how to submit a knowledge management change to the help desk, and troubleshooting issues with the Microsoft System Center Configuration Manager (SCCM).• Ensured new documents reflect new template and are consistent, user friendly, and accurate. • Added flow charts, screenshots, and other graphical elements as needed to demonstrate processes, provide context, or assist in comprehension.• Managed project to ensure completion of list of SOPS by scheduling meetings and following up with SMEs regularly. List of SOPs included 51 topics, which generated 64 documents of varying lengths (~3 to 25 pages each).• Created style sheet, template, and glossary for future updates.

Working in office and remotely as a contractor for AXA Financial, wrote and edited policies, processes, and procedures for the Chief Information Security Officer.• Created Style Guide, Glossary of Terms, and Job Aid (containing workflows, email templates, and review stages) and collaborated with another technical writer on creating templates and a template styles cheat sheet.• As part of hardware asset management documentation team: o Participated in daily Agile stand-up meetings; o Collaborated with 6 workstream owners to put together process and procedure documentation for each workstream (x16), plus associated policies (x3), a naming convention, and a glossary of terms; o Maintained version control of documents; o Ensured documents were sent through appropriate reviews and approvals; o Followed up as needed to keep projects moving forward and get them completed in a timely fashion; o Made changes to documents in collaboration with workstream owners.• In collaboration with software asset management lead, put together policy, process, and gap documents. Because there was not a dedicated team for this project, spent a considerable amount of time scheduling meetings, following up with stakeholders and SMEs, and meeting with lead to complete deliverables in time by deadline.

Working remotely, handled marketing and social media posts for company:• Researched and developed or edited content and images for blog posts, then posted to company website using WordPress, and posted links to company LinkedIn page and Twitter (using Hootsuite). • Prepared and implemented promotion plans for trade show attendance, including promotion of booth, giveaway, and associated sessions co-workers lead or attend. • Created new marketing materials, such as case studies and flyers, using InDesign and Acrobat, and edited existing materials, such as brochures and presentations, when they are revamped.• Edited website before launch of new branding initiative. Periodically made edits to company website using WordPress as requested.• Managed team in taking over and revamping company employee newsletter, which was sent out via Mail Chimp. • Collaborated with business development team on proposals and presentations for RFPs. o Edited proposals and presentations for grammar, spelling, punctuation, and formatting as well as clarity, brevity, and consistency with other similar documents. o Created proposal form in Word to accelerate responses to RFPs and created video in Captivate to teach them how to use heading styles and Tables of Contents function in Word.• Edited journal manuscripts for grammar, spelling, punctuation, formatting, and adherence to journal’s author instructions as well as clarity, brevity, and consistency.• Edited dossiers for grammar, spelling, punctuation, and formatting as well as clarity, brevity, and consistency.

Working remotely, grew and managed small editing team for Medical Information division in AstraZeneca. • Edited standard response documents, US formulary dossiers (Academy of Managed Care Pharmacy Format), slide decks, clinical executive summaries, guidance documents, and dossiers using Word, Acrobat, PowerPoint, and Veeva Vault (CMS):o Ensured documents follow project style guides and the AMA Manual of Style.o Corrected grammar, spelling, punctuation, and formatting.o Provided writing support to pharmacists to improve writing and presentation of ideas; suggested edits for clarity, brevity, and consistency with other similar documents.• Updated and maintained project style guides for US and global teams using Word and SmartDocs. o Managed updates through rewrites from various teams and the approvals process.o Trained all new hires on style guides via WebEx.• Conducted troubleshooting for issues with Word and PowerPoint, and documented workarounds. • Created and maintained documents to train writers on particular aspects of Word, Acrobat, and PowerPoint.• Documented job instructions and workflows for writers and editors at beginning of project, during implementations of new systems, and when training new editors. • Recruited, tested, selected, and trained new editors for US and global teams.• Developed, updated, and improved checklists, processes, and other documents to ensure consistency in editing.

Taught Advanced Technical Communication to students in a variety of majors as one of their Humanities requirements.• Created course from scratch, including lessons, assignments, and activities.• Taught two classes per week (one course), incorporating real-world experience and major-specific needs to make course relevant and engaging. • Communicated with students via Outlook and Blackboard Learn.

Working remotely, edited web-based training, storyboards, presentations, participant workbooks, and facilitator guides for CIGNA HealthCare’s employee training.- Corrected grammar, punctuation, and spelling errors.- Ensured documents follow project style guides and the Chicago Manual of Style.

Senior Technical EditorWorking remotely, created new types of electronic publications to help customers understand new products and how to use them in new industries. • Edited press releases, product manuals, brochures, datasheets, ads, letters, and contracts.• Created content for website, including 13 new Technical Notes, 5 new webpages, and 3 new Fact Sheets.• Created 3 new manuals for new products as well as updating 13 manuals for existing products.• Updated Price List for distributors, tracking all changes for the new versions (2007, 2008) and managing approval process.Documentation ManagerResponsible for all aspects of the Documentation department, including manuals, forms, part numbers, MSDS, and other items needed to establish or enhance processes, release products, or meet the company’s objectives.• Created 14 new manuals for new products as well as 4 new manuals for existing products, establishing a new and consistent style and format. Worked with chemists and industrial hygienist to gather information and approve drafts.• Managed product releases for VeriFit (1), ChemTest (10), and Civil Defense Kit (25) products, including preparing specifications and terms and conditions of sale, holding others accountable for bill of materials and pricing, assisting ad agency with product packaging, and creating manuals.

Acting as “Product Champion” for software products, peripheral partners, and software features related to the Ruby point-of-sale terminal. − Launched new upgrade to Ruby Manager software product, which involved creating new packaging; establishing new systems for orders, shipments, and help desk responsiveness; handling customer, distributor, and internal requests in regards to new version; communicating product details and processes internally; and announcing release to external distributors. − Established a product line for peripheral partners, which involved creating or documenting procedures for certifying or endorsing new partners, creating datasheets, and gathering relevant data into FAQs and binders for ease in answering questions. This was done for the top 3 peripheral partner types: back office, scanners, and loyalty providers. Also responsible for managing relationships with all types of peripheral partners and interacting with potential partners.