Kelly Conley Email & Phone Number

Spokane, Wa, Us

Led Employee and Public Communications for Spokane Regional Emergency Communications: Managed all internal and external communication channels, including social media and website development, to ensure consistent, impactful messaging.Developed Engaging Collateral and Launched First Mobile App: Created the agency’s first mobile app, significantly enhancing public education efforts and support for community events.Strengthened Media Relations and Content Strategy: Successfully handled media relations and produced compelling content to promote and support the agency’s mission, increasing public awareness and engagement.

Spokane, Wa, Us

Directed and executed digital communication strategies across all company channels, ensuring customer-focused, cohesive messaging.User Experience (UX) and Customer-Facing Technology Leadership: Spearheaded UX strategies and managed high-impact projects for customer-facing technology, including websites and digital platforms, focusing on usability and enhanced customer experience.Cross-Functional Project Management for Customer Experience: Led collaborative initiatives with enterprise technology and customer service teams to drive customer satisfaction through strategic usability enhancements.Executive Presentations and Strategic Influence: Regularly presented to executive leadership on content and digital strategies, development of digital channels, and project advancements, influencing company-wide digital initiatives.Business Case Development for Digital Innovation: Built and presented business cases for new web platforms, mobile applications, and pay-by-text solutions, securing executive approval and aligning digital advancements with business goals.Leadership of UX Team for Strategic Projects: Managed a team of UX professionals, guiding critical projects that improved customer engagement and supported organizational objectives.UX Certified (NN/g), December 2015

Spokane, Wa, Us

End-to-End B2B Marketing and Communications Management: Directed all aspects of corporate marketing, including web presence, channel strategies, sales support, corporate communications, and internal employee engagement.Strategic Customer Acquisition and Retention Initiatives: Developed and executed targeted programs to drive customer retention and acquisition, enhancing loyalty and expanding market share within the B2B sector.Trade Show, Event, and RFP Management: Led trade show and event planning to increase brand visibility and foster relationships with key industry partners. Managed RFP processes, ensuring alignment with client needs and positioning the organization as a preferred partner.

Herndon, Va, Us

Progressive Leadership in Marketing Operations: Held increasingly responsible roles within the marketing department, leading acquisition, retention, and lead generation initiatives to support direct, indirect, and national sales teams across key markets, including Seattle, Portland, Spokane, San Francisco, Denver, Salt Lake City, and Phoenix.Data-Driven Campaign Tracking and Reporting: Accurately tracked and reported on program performance, ensuring clear communication across departments and driving motivation for sales support initiatives.Sponsorship and Media Relations Management: Negotiated and managed all aspects of sports and community sponsorships to enhance brand visibility. Responded to media inquiries with well-crafted message points and guided management responses.Trade Show and Event Coordination: Designed and coordinated trade show events to strengthen brand presence and foster client relationships. Developed and distributed collateral materials to support sales and marketing efforts.Comprehensive Event and Promotion Execution: Planned and implemented a range of internal and external events and promotions, bolstering employee engagement and community outreach.Community Engagement and Brand Representation: Actively represented XO at community events and served on various boards and committees, continuously working to elevate brand reputation in local markets.

Ma, Communications & Leadership

Ba, Sociology

English

Education record