Customer Support in custom branded/bespoke clothing/uniforms and commercial printing. Providing detailed quotes and advice on premium solutions to suit budget requirements. Creating artwork, proofs and mock ups of garments for approval. Ordering of garments and supplies required for garment branding. Coordination within all internal departments for branded/bespoke goods. Coordination with outsource companies for larger-quantity orders or for decoration not provided in-house. Complete the decoration of all types of garments with heat press screenprint transfers. Varied duties in the Tralee office including pricing and completion of printing on large format digital printers, binding and finishing.

Customer service at local petrol station

Offering full branding to clients through custom decorated gear, promotional items, signs and print media. Over four years of ownership, I grew our portfolio of clients through word-of-mouth referrals, premium customer service and a strong, active social media presence. I developed a format of service that allowed our clients to work within their prescribed budget with an eye to very high-quality standards. Keeping most of the work in-house allowed the flexibility to offer low minimum order requirements and seamless, wide-ranging services.Sold the business in year 5 after achieving 20% to 30% increases in sales annually. Remained with the business for one year to assist with client transition to the new owner.

Senor Change Analyst on the ConnectingOntario Northern and Eastern Region (NER) Implementation and Adoption of the province-wide Electronic Health Record and Clinical Viewer. Delivering better healthcare to patients in Northern and Easter Ontario through seamless delivery of health information directly to the clinicians and care providers.

Business Analyst on the QA team.

Service Delivery Partner Coordination for the cNEO Electronic Health Records Project. Delivering better healthcare to patients in Northern and Eastern Ontario through seamless delivery of health information directly to the clinicians and care providers.

General member of the Board of Directors of this home hospice palliative care service for Mississippi Mills, Carleton Place and North Lanark. Visit our website at: www.hubhospice.com for more information.

• The HNHB CCAC provides health and home care services to patients in their home following surgery, illness, accident and in support of palliative patients and the elderly who wish to remain in their home• Coordinate and manage all contracts for people services, leases, contract workers, specialized services• Research of, and price negotiation for purchasing of equipment and supplies• Coordinate activities around RFP’s for the Director and Manager of Procurement• Create and maintain databases, reports and presentation materials • Development and on-going maintenance of communications protocol for service providers• Coordinate special events

Performance Management and AccountabilityPersonal Assistant to the Senior Director of PM&A

-project management responsibilities for projects assigned-improved work efficiencies through technological modifications-Implemented Electronic Funds Transfer (EFT) for AP-Provided PMI client database support-Captured data from PMI for reporting to MOHLTC-Identified and resolved Hardware/Software user issues-Performed upgrades and general support on the RAI-Home Care Client Assessment Database-Provided training for new employee orientation to network, software and databases-Designed course materials and learning aids to enhance end user efficiency-Statistical reports to aid decision-making-Monthly MIS statistics for submission to MOHLTC-Supervised the Corporate Services Department in the absence of the Director

-Liaised with Ministry, Unions, Contracted Service Providers, local Physicians and Community Partners-Produced presentations and marketing materials-Developed a consistent process for community and client relations-Created and maintained databases-Coordinated Human Resources - hiring, attendance, vacation, scheduling, etc-Produced various reports through PMI and other software mediums-Participated on Accreditation Preparation Team

-Center of Excellence - Center for Research in Earth and Space Technologies (CRESTECH)-Developed a new marketing strategy for the Student Awards Program to improve exposure and response-Coordinated Trade Shows, Annual Networking Conference/AGM, Workshops-Liaised with University Research Offices-Maintained database of Applications for the Research Funding Program

-Researched and sourced hardware vendors for mobile system solutions-Verified configuration and provided formal quotations to meet solution requirements-Purchased hardware, software, peripherals and supplies for customers. Suppliers included HP, IBM, Compaq, Sun Microsystems , Symbol, Telxon, Intermec/Norand (hand held PC), Hallmark, Merisel, EMJ Data Systems (peripherals), Cognos, Oracle, Open VMS, Solaris (Database and O/S)-Provided cost analyses and invoicing details for new and existing account sales-Quarterly forecast for add-on sales into existing and new accounts-Weekly updates of sales forecasts-Project management for a CRM implementation with ongoing support and maintenance-Coordinated the annual Worldwide Sales Conferences-Assisted the sales department with responses to RFP’s, RFI’s, proposals and quotes

- Coordination of HR Functions for the Department- Submitted LCBO applications for Merchandising and Marketing proposals- Developed, implemented and maintained policies and procedures for the departments- Coordinated shipment of merchandising/marketing materials

- Assistance in all aspects of HR for the department- Created, produced and maintained sales reports- Created a database to eliminate a manual system of tracking customer pricing schedules- Prepared Management and Sales presentations- Provided systems support for PC and Apple users within the branch

- Home Hardware Paint & Chemical Division – Accts Payable/Accts Receivable - Inventory Control - Raw Materials and Equipment Purchasing - Administrative Assistant, Manufacturing and Maintenance - Health & Safety Officer- Ward Graphics – Typesetter and Graphic Artist- Kwik Kopy – Typesetter, Graphic Artist and Bindery