Front Desk Representative
Anderson, Indiana, United States
- Welcome guests with a warm, friendly attitude; efficiently handle check-in and check-out; address inquiries about amenities and local attractions.- Process room reservations, manage payment transactions, and assist guests with billing or reservation adjustments.- Act as a problem-solver, addressing guest concerns promptly and professionally to ensure satisfaction.- communicate with housekeeping, maintenance, and management to ensure rooms and common areas meet Red Roof Inn standards.- Answer phone calls, manage email inquiries, and maintain organized and accurate guest records.- Monitor lobby and public spaces, assist with emergency procedures, and ensure adherence to hotel policies.