At Your IT Results Inc. we partner with you to take care of everything computer, network, and all things related to IT so you can keep focus on your business. We are a managed services provider located in Calgary servicing North America to fit client’s needs supporting Network Administration, Security, Virtual Servers, Server Administration, windows Administration, Desktop Support, Help desk; and BDR Backup and disaster recovery solutions provider.KEY ACCOMPLISHMENTS:- Microsoft Partner focusing on Cloud services.- Helping companies save money by moving from a reactionary break-fix model to a more strategic proactive solution.- Lower expenses of IT costs for small to medium sized businesses by up to 25% when they move services to Your It Results.- Effectively solved technical issues through remote support and onsite support to business partners.- Continuously monitoring technology to reduce the risks of impact on business.- Successfully created productive websites for various businesses.

 Effectively managed all aspects of the Technology & Support department for over 300 users, including:• Remote / Local desktop and Laptop support.• LAN Environment DNS, email, web, FTP, and windows file servers.• VMware Infrastructure server environment.• Firewall / Router and VPN support.• PC / Printer / Software Setup / Repair and Support.• Computer Training.• Maintain and update inventory.• Budgeting for IT.• Technology Planning and implementation.• Contractor and Vendor liaison.• Technology Policies for Bring your own device, Acceptable use and Social Media.• Website design and maintenance.• Telephone and alarm Systems.• BDR solution (Backup and disaster recovery). Lowered Technology & Support overhead while the company’s technology requirements continued to grow. Completed laptop repairs, replacements and roll outs nationwide. Lowered the operating budget by over $100,000 within the first 3 years. Converted the server infrastructure to a VMware virtualized environment to provide better server availability. Implemented the Windows Domain Controller, Active Directory, and File server environment.

 Effectively provided front line technical support to employees of Calgary Laboratory Services and Calgary Health Region. Conducted software monitoring of equipment and patient service centers.  Used a VMS environment to operate Pathnet and run control jobs.  Provided support and troubleshooting PC related problems for various versions of Windows and a wide array of proprietary software. Authored and implemented a schedule for the help center that maximized 24/7 coverage.

 Consistently monitored and maintained TeraGo's wireless network across Canada using multiple software clients. Performed regular maintenance and configuration of Adaptive wireless radios, cisco switches, cisco routers, and Sun servers.  Authored and maintained documentation and training material.  Provisioned DNS, FTP, Web, and Email space on Cobalt and Sun servers.

 Demonstrated superior first and second level computer and internet support to Shaw high speed internet customers including Troubleshooting internet configuration, cable modem levels, email accounts, and network cards.  Provided business customer’s needs involving DNS, FTP, Email, and Web space.