Kelly Sprong Email & Phone Number

Plano, Texas, Us

Building on the exceptional work of Tyler's Property and Recording teams, I am spearheading the development and implementation of a comprehensive Client Success Program, aiming to elevate the client experience to unprecedented levels of excellence. I am honored to work alongside a team of professionals and collaborate with our valued clients to create impactful strategies and initiatives. Together, we will reinforce strong, long-lasting relationships with our clients, ensuring their success and satisfaction every step of the way.If you're interested in learning more about our Client Success Program or would like to connect, feel free to reach out. I'm always open to engaging with fellow professionals who are passionate about delivering outstanding client experiences.

Denver, Colorado, Us

Strategic leader responsible for critical business decisions impacting the direction of the organization and our go-to-market strategy.Developed an innovative sales strategy to acquire new business for the organization, and work towards shifting to a recurring, predictable, revenue model.Collaborated cross-functionally with internal teams (leadership, product/development, sales, marketing, and project management).Led and mentored marketing and sales team resulting in 56% increased lead generation and 54% revenue growth.Designed and implemented a Customer Experience department and created a Customer Journey resulting in increased adoption and reduced churn.Cultivated relationships, new and existing, with prospects to secure and expand revenue streams.Developed standard procedures and strategies for operations including hiring, onboarding, offboarding, and internal tools including Google Drive, Notion, Zoho, Canva, and Miro.Developed approach and measures to cultivate a company culture that aligns with our vision and mission.

New York, Ny, Us

Partnered with the sales team to ensure smooth transition and onboarding experience.Proactively built relationships with customers to create mutual trust.Successfully carried-out the full-sales cycle for any growth opportunities in existing customer accounts.Acted as advisor to customers to ensure they leveraged the Datadog solution effectively.Monitored and identified usage trends to uncover renewal risks and promote greater adoption rates.Collaborated cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Plano, Texas, Us

Accountable for achieving and exceeding targets including identifying, developing and closing recurring renewals, expansions and net new business. Maintain a deep understanding of the technology and be able to articulate our mission and value to existing and new prospects.

Plano, Texas, Us

Proven record of exceeding goals, contributing to $2.7 million in sales in 2017; honored with invitation to President’s Club.Crafted demonstrations for over 150 sites including Fort Worth, Austin, San Diego, Detroit, and Las Vegas.Collaborated with account executives, product managers, software developers, analysts, and other groups ensuring the successful execution of the sales strategy.Built trust and loyalty with new and existing clients.

Plano, Texas, Us

Managed all aspects Tyler Public Safety Support team.Increased support staff efficiency in closing incidents by 40%.Achieved 96% client satisfaction rating.Decreased overall support backlog by 52%.Overcame departmental challenges by implementing standardized procedures.

Plano, Texas, Us

Organized and facilitated fundraising and adoption events.

Created and managed social media accounts including Facebook, Twitter, Pinterest, and YouTube. Developed relationship with non-profits to provide information and support.

Oakland, Ca, Us

Lead Account Manager of 27 existing Whole Foods accounts in 4 states to ensure clients have adequate supply, support and marketing materials to successfully promote and sell productCoordinated sales and logistics, including financial duties and tax forms, at 7 local events such as Denver County Fair and Taste of Colorado*Back to the Roots is a 100% sustainable urban mushroom farm focused on bringing sustainable grow-at-home products into households across the country! Their vision is to serve as a standard bearer of innovation and responsibility in our community in order to inspire others to work towards a more sustainable future.

Amsterdam, Nl

Lead Business Liaison in charge of developing a professional network of environmental leaders.Developed long-term business connections between Greenpeace and Denver Chamber of Commerce, Aspen Skiing Company, and other prominent local leaders.Directed a trip to Washington D.C to lead a discussion with U.S. Representative Jared Polis and Senator Mark Udall to build support against S.J. Res 26 concerning the Clean Air Act.