Kelly Rhoades Email & Phone Number

Greater St. Louis Area

Responsible for the planning and day-to-day operations, configuration, maintenance and installation of IT infrastructure within the organization. This infrastructure includes but is not limited to: desktops, laptops, mobile devices, servers, databases and storage. Oversees responsibility for the physical delivery and ongoing support of products/services, systems software upgrades, application platform support, voice and collaboration, call center telephony platform support, workstation setups… Show more Responsible for the planning and day-to-day operations, configuration, maintenance and installation of IT infrastructure within the organization. This infrastructure includes but is not limited to: desktops, laptops, mobile devices, servers, databases and storage. Oversees responsibility for the physical delivery and ongoing support of products/services, systems software upgrades, application platform support, voice and collaboration, call center telephony platform support, workstation setups and server configurations; software and hardware inventories.Directs strategies, initiatives and support of the day-to-day customer services and field operations in a way to attain all IT service level objectives for the user community within the organization while ensuring alignment with the business objectives of the organization.Plans, coordinates, directs, and designs all operational activities of department, as well as provides direction and support for IT solutions that enhance mission-critical business operations. Interfaces with other top-level management and technology heads across the company; takes an active role in determining overall company technology and development strategies and specific strategies for projects; helps define the continuing evolution of IT to meet the changing business needs of the enterprise. Benchmarks, analyzes, reports on and makes recommendations for the improvement of IT operations. Show less

Greater St. Louis Area

Directs all IT support functions and services for the business unit and or customer group. Oversight responsibilities typically include requests for technology and business services. Services include but are not limited to; helpdesk support, end-user telecom services, security administration, training, and mail processing. Oversees the planning and day-to-day operations and maintenance of the on-site applications, desktop PC, laptop, server, printer, networking, infrastructure support, voice… Show more Directs all IT support functions and services for the business unit and or customer group. Oversight responsibilities typically include requests for technology and business services. Services include but are not limited to; helpdesk support, end-user telecom services, security administration, training, and mail processing. Oversees the planning and day-to-day operations and maintenance of the on-site applications, desktop PC, laptop, server, printer, networking, infrastructure support, voice connectivity and data connectivity services and support staff. Show less

Greater St. Louis Area

Responsible for implementation and support activities for Time Reporting, Human Resources, Payroll, Benefits, Pension, Marketing and selected web applications. Directed the efforts of project managers, including weekly status, issue resolution, staff evaluations and career development activities. Performed account management activities to ensure IT solutions are meeting customer needs at all levels (line to senior management).

Greater St. Louis Area

Responsible for implementation and support activities for Custom Time Reporting and Scheduling Application. Developed business case justifications to support projects and initiatives. Ensured applications were developed to comply with architectural standards and established methodologies and practices. Acted as a source of direction, training and guidance for staff.

Greater St. Louis Area

Responsible for providing technical support during the development of a billing system for a large telephone company. • Performed quality assurance activities and reviews• Developed a structured project life cycle development methodology customized for the project• Reviewed and developed configuration control techniques and tools to support the project• Participated in the marketing of the billing software to prospective customers.

Greater St. Louis Area

Managed the support and integration testing of a custom invoicing system for a worldwide parts distribution company. Directed the efforts of IT professionals, including weekly status, issue resolution, staff evaluations and career development activities.

Greater St. Louis Area

Participated in the implementation of large custom applications progressing from a programmer role to lead analyst.Participated in the design and installation of a custom invoicing system utilizing client/server technology for a worldwide parts distribution company. Performed as the lead analyst/co-project manager throughout the project. Functioned as a team leader and a technical support programmer/analyst during the installation of a custom processed commodities inventory… Show more Participated in the implementation of large custom applications progressing from a programmer role to lead analyst.Participated in the design and installation of a custom invoicing system utilizing client/server technology for a worldwide parts distribution company. Performed as the lead analyst/co-project manager throughout the project. Functioned as a team leader and a technical support programmer/analyst during the installation of a custom processed commodities inventory management system for the federal government. Show less