Kelly Tanacea Email & Phone Number

Costa Mesa, Ca, Us

Tustin, Ca, Us

Los Angeles, California, United States

Client intake and assessments, understanding their needs and determining their level of care. Managing admissions process, collecting and organizing documentation, insurance verification, and financial arrangements.Serve as a point of contact for clients and their families, providing information about treatment options, answering questions, and offering guidance throughout the admissions process.Ensure that all admissions processes comply with HIPAA regulations and maintain the confidentiality of client information.Handle crisis calls and provide appropriate responses or referrals as necessary.Collaboration with the clinical team. CRM Proficiency.

Costa Mesa, California, United States

Coordinate and manage the admission process for new patients.Communicate effectively with patients, families, and healthcare providers.Obtain and verify patient information, including insurance details and medical history.Ensure all required documentation is complete and accurate.

Costa Mesa, California, United States

Identify and pursue leads through various channels, including networking and referrals.Utilized consultative selling tactics. Showed expertise in relationship building. Build rapport and establish trust with clients through active listening and personalized interactions.Closing deals by utilizing persuasive selling techniques to overcome objections and secure commitments from prospects. Negotiate terms and pricing to reach mutually beneficial agreements that meet both customer needs and company objectives.Sales pipeline management.

Fountain Valley, California, United States

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.Acted as main point of contact in matters relating to client concerns and needs.Negotiated fees and closed agreements to maximize profits.Trained staff in compiling adequate and successful medical records.De-escelated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.Increased profitability and revenue by generating billing as well as follow up schedules.Identified customer needs by asking questions and advising on best practices and solutions.

Newport Beach, California, United States

Recruited, hired and trained crew members on application of all rounds of revenue cycle.Addressed customer and employee concerns with suitable solutions.Conducted employee observations and documented findings.Planned delivery routing, team workflows and promotional initiatives. Collaborated with board of directors to determine mission and values and plan for short and long-term goals.Reviewed daily financial reports and reconciled accounts to keep information current and accurate.Responded to information requests by supervisors, providing specific documentation.Presented performance and productivity reports to supervisors.Built strong operational teams to meet process and client demands.Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

San Juan Capistrano, California, United States

Resolved billing issues by applying knowledge and completing in-depth research.Managed billing calendar and scheduled claims for payments.Posted payments, completed claim follow up, ran verification of benefits, become proficient in billing, and gathered medical records.Conducted insurance verification and managed patient charts.Developed improved standard operation procedures to increase billing accuracy and cash flow.Created and updated financial reports on frequent basis to present information to leadership teams and clients.

Costa Mesa, California, United States

Increased customer engagement through social media.Monitored online presence of organization's brand to engage with users and strengthen relationships.Developed marking content such as blogs, promotional materials, and advertisements for social media.Developed and managed content calendars for each platform to establish timely and relevant posts.

Newport Beach, California, United States

Interacted with customers by phone, email, or in-person to provide information.Assisted in developing media strategies and campaigns for client needs.Prepared social media posts and videos with eye for viral content strategies.Assisted in creating written, video and image content for marketing channels.

Bachelor'S Degree, Public Relations/Image Management

Graduated Cum Laude | The National Society of Leadership and Success Honor's Program | President's Honor List

Associate'S Degree, Communication, General

Dean's List