Kelly Thornton, Sr. Email & Phone Number

Tulsa, Oklahoma Area

Served as a member of the leadership team for Operations & Technology, Finance & Administration and Credit Administration & Risk divisions; worked as a collaborative partner with executive and senior management to develop long-range business strategies and plans.• Identified and implemented human resource goals and division policies and procedures. • Developed and maintained a talent planning model to retain and motivate top performers.• Counseled managers regarding human resource needs and challenges; worked with compliance officers and legal team to mitigate risk and legal issues.• Conducted surveys to identify employee relations issues and developed solutions to resolve any issues

Tulsa, Oklahoma Area

Managed nine HR professionals and was responsible for all aspects of employee relations; implemented corporate policy; assisted senior management with solutions for organizational development; responsible for developing and driving company-wide programs and initiatives.• Led a team of HR professionals that evaluated and improved the talent management process to identify top performers which increased the top talent/high potential pool by 20%. • Implemented process to develop and manage top performers corporate-wide.• Established training classes for frontline managers which led to a reduction in EEOC claims by 10%. • Created management training program for managers with less than 3 years experience

Tulsa, Oklahoma

Managed six HR professionals and was responsible for employee recruitment, employee retention and employee relations for 1,200 employees in the Operations & Technology Division.• Worked with new Chief Information Officer to recruit leadership team.• Implemented a recruiting strategy which included utilizing internal recruiters and external recruitment firms to increase our talent in the information technology group.• Initiated a career path for unsuccessful internal job candidates.

Tulsa, Oklahoma

Managed bank operations groups with increasing responsibilities (managing up to 120 people in 3 cities) as the bank grew from $3B to $12B. • Created and managed item processing center in Albuquerque, NM to reduce processing times for Bank of Albuquerque accounts. • Created a 3 member interdepartmental training group in transaction processing funded by increases in operational efficiency.• Established an incentive program for data entry clerks and reduced error rates and processing cost per item

Tulsa, Oklahoma Area

Operations & Technology

B.B.A., Accounting

Professional Human Resource Certification