Kelly Touchstone, Ma, Cphq, Cpxp Email & Phone Number

Columbia, Sc, Us

Support initiatives to improve quality of care and patient experience. Deliver strategic, patient-centered messages across various multimedia channels. Focused results promote patient engagement, improve quality outcomes and influence positive patient perceptions across the continuum of care. Responsible for coordinating and assisting with communications, data analysis, report preparation and project collaboration for payers and regions.

Led an integrated, comprehensive, and proactive Patient & Family Centered Care program and also advised and consulted on patient experience improvement initiatives and projects for Prisma Health-Midlands. Provided analysis, consultation, gap assessment, team facilitation, and helped accelerate dissemination of successful practices and provided recommendations for improving patient & family centered care and the patient experience. Managed all coaching responsibilities for Provider Engagement. Worked closely with champions and general provider population to implement strategies that improve the principles of patient & family centered care: collaboration, participation, dignity & respect, and information sharing to ensure an excellent experience for all patients and families.

Plan and implement strategic quality improvement initiatives. Design and/or identify appropriate performance measures to evaluate effectiveness of implemented improvements. Provide consulting and analytical support to improvement teams in order to achieve performance targets.

Oversaw the process of on-boarding new hires and physician practices. Coordinated the interface between Applicant Tracking System, Lawson (HRIS), and other employee data systems. Provided oversight and administrative management of employment systems; ensured effective and accurate use.Worked with Employment staff, Payroll staff, Organizational Development staff, and Clinical Orientation staff to ensure accurate and efficient processing, on-boarding, and orientation of new employees. Led in developing and delivering effective on-boarding orientation to new and existing employee groups. Drove innovation and automation in the on-boarding process for maximum efficiency. Identified, recommended and implemented process improvements and related projects under management supervision. Provided oversight and guidance to Recruiter support personnel.

Provided direct recruiter support and was responsible for all hiring processes, maintained employee records in an HRIS system, processed employee information, processed employee personnel actions, onboarded new employees, and maintained employee personnel files. Worked closely with Total Rewards, Payroll, Organizational Development, HealthWorks personnel and HR Business Partners. Maintained accuracy of system data through periodic audits of HRIS system. Provided problem solving, data gatherings and analysis of HRIS database. Administrator of Position Manager.

Assisted nursing director & staff, created & modified documents, & performed general clerical duties. Coordinated & maintained staff records & meetings. Maintained & distributed meeting minutes, supported staff. Completed educational bulletin boards & assembled patient discharge packets.

Primarily responsible for teaching coursework in healthcare management.

Assisted general manager, supported merchant relationship initiatives, coordinated appointments, allocated and coded bills, assisted in center events, supported management, corporate and leasing.

Built relationships with prospective and current businesses, sold print and online advertising, maintained forty accounts and grew existing revenues, exceeded monthly sales quotas.

Covered and maintained the advertising of golf accounts, entered daily advertising tickets, consulted with prospective clients and businesses, processed tear sheets and e-sheets for client co-op reimbursement, helped cover co-worker’s territories. I was quickly promoted to my own territory as an account executive.

Volunteered my time helping recruit students to Winthrop. Aided as a tour guide for prospective students when they visited the campus.

I helped residents adjust to the University environment. I gave advice ranging from academics and personal; I helped promote growth through responsibility.

M.A, Dual Degree In Human Resources Development And Management & Leadership

B.A., English, Professional Communications

Activities and Societies: I was involved in campus life as an amabassador and as a resident assistant.