Kelly (Vanneman) Smith Email & Phone Number

New York, US

Austin, Texas, US

-Group fitness instructor at one of Austin’s top-rated boutique barre studios-Assist with sales and marketing efforts by educating clients on current specials and promoting upcoming classes-Support clients along their wellness and fitness journey in order to help them achieve their goals

Marina Del Rey, California, US

-Created and led the execution of the largest pilot program in company history totaling $54K with Dave & Busters-Designed and executed 40+ client campaigns, managing up to 20 campaigns on an ongoing basis across 70+ locations-Exceeded client expectations while owning all post-sales aspects of the client journey, including kick-off calls, onboarding.

Calabasas, California, US

-Delivered an exceptional experience to 40+ students, developing strategies for student retention, and identifying upsell opportunities.-Drove student success by creating 10+ coursework resources, facilitating training for future employment, and soft refining skills to prepare for job applications and interviews.-Monitored students' details and progress.

Austin, TX, US

-Achieved an average of 87% gross retention and 115% net retention-Generated $33K in additional revenue by identifying upsell opportunities within the account portfolio-Drove adoption by training and educating end-users business advantages the platform offered-Created a seamless onboarding experience by revising the training program from ideation to.

Austin, Texas, US

• Oversaw order processes for 100+ green grass, retail and corporate accounts
• Managed 120+ orders and invoices per season via Salesforce and PayPal, ensuring accounts remained in good standing
• Provided support for accounts, assisting with product information, order entry, shipping updates and billing inquiries
• Served as liaison for 10 remote sales reps, providing them with relevant company information and selling tools
• Communicated customer’s specific logo instructions to embroidery partner, ensuring all colors and details are correct
• Traveled to 3 trade shows each year to meet with current and potential customers and promoted the Criquet brand

Austin, Texas, US

• Served as the sole contact for customers’ product and order inquiries (phone, email, live chat and store walk-in traffic)
• Optimized workflow and processes to provide more efficient service to customers and reduce customer effort
• Maintained customer satisfaction rating of 90% or higher by providing thorough and affable service
• Integrated data from NPS and CSTAT scores to keep a pulse on customer satisfaction, identify support issues before they happened and initiated proactive outreach to dissatisfied customers to see what we could do better
• Grew customer service team from 1 to 3 employees, also managed 2 remote support agents
• Created and analyzed return and exchange reports to track product performance and provide feedback to designers

Los Angeles, CA, US

• Served as the sole contact for customers’ product and order inquiries (phone, email, live chat and store walk-in traffic)
• Create an exceptional experience for our clients by providing delightful customer service
• Generate sales by providing detailed information about products and services to increase company revenue
• Resolve billing and technical issues, provide order status information, facilitate returns and exchanges and offer assistance in website navigation to clients to increase repeat business
• Collaborate with other departments as needed to provide important customer data
• Consistently a Top Performer and highly rated by customers for my exceptional and engaging assistance

Fairfax, California, US

• Engaged with new and existing clients and monitored accounts using the MindBody platform
• Informed new and prospective clients about the studio, including class schedules, class package pricing and membership opportunities
• Analyzed member base to determine geographic, professional and lifestyle trends
• Assisted management in developing programs based on member analytics
• Answered incoming phone calls, assisted clients with a variety of needs, requests or concerns
• Maintained facilities to ensure clients enjoy a boutique exercise experience

• The Los Altos United Methodist Church Children's Center Preschool provides a ten-month, week-day program for preschoolers. Our developmental program provides a safe, nurturing environment. Principles of love and.
• Maintained playground area for over 200 preschool children, ages 2 to 5
• Set up and put away bikes and sand toys used for play
• Supervised children while playing to ensure the safety of all children
• Fostered a clean, safe and engaging environment for children
• Provided assistance to lead teachers

• TVG Executive Search specializes in finding superior sales management and sales talent for late stage privately held and established public companies. We specialize in positions that deliver results as:
• Sales Executives: Director, Senior Director, Vice President and Senior/Executive Vice President
• Sales Teams: We build sales organization ranging from 3 to 300
• Sales Engineers
• Sales OperationsTVG Executive Search seeks out, selects and helps you hire the essential talent your business needs to succeed.
• Used multiple platforms to source candidates for executive sales positions in the Telecommunications sector

Villanova, PA, US

• Devereux is a leading nonprofit behavioral health organization that supports many of the most underserved and vulnerable members of our communities. Founded in 1912 by Helena Devereux, the company operates a.
• Providing transportation to family visits for children and families referred to the program.
• Providing parenting skills training, role modeling, educational activities, and alternatives to physical discipline.
• Providing training for budgeting assistance, meal preparation, and household management tasks.
• Providing education for the client on accessing emergency assistance, supports, and community resources.
• Monitoring families' progress and report to CPS case manager through progress notes and any other required paperwork.

Bachelor Of Science (B.S.), Human Development And Family Studies, General

Education record