Kelly Vine Email & Phone Number

England, United Kingdom

• Lead transformation initiatives within the Implementation Service Department, driving efficiency improvements and customer-centric solutions to elevate client satisfaction.
• Spearhead the department, overseeing client engagement and ensuring the successful delivery of implementation services in alignment with contractual agreements and client expectations.
• Manage departmental budget, strategically planning and executing initiatives to enhance operational efficiency and client… Show more
• Manage departmental budget, strategically planning and executing initiatives to enhance operational efficiency and client satisfaction.
• Cultivate robust client relationships throughout the implementation process, fostering a client-centric approach within the team.
• Facilitate knowledge sharing and constructive feedback sessions within the team, driving continuous process improvement.

- Successfully manage Project Manager team, ensuring they are meeting IRIS objectives.- Work with team on their career objectives and help, guide, and mentor them towards success- Active involvement in recruitment, induction, training, and performance reviews of the team- Actively work towards improvements within the department, using data available ensure.

- Managing implementation projects from beginning to end.- Defining project scope, goals and deliverables that support business goals in collaboration with the customer.- Developing project plans and associated communications documents.- Effectively and regularly communicating project expectations to team members and customers in a timely and clear.

Wetherby, West Yorkshire, United Kingdom

• The CR Project Executive Role is key to ensuring that our customers move forward quickly with achieving a good ROI from our toolkits (and continue to benefit from significant ROI). My role includes
• Manage a portfolio of a selection of customers. For each of these organisations:o Prepare the plans for how NDL will interact with each customer on their NDL projecto Set out clear timescaled objectives for the project.
• Manage a portfolio of a selection of customers. For each of these organisations:o Prepare the plans for how NDL will interact with each customer on their NDL projecto Set out clear timescaled objectives for the project.
• Ability to work with the FD to risk profile the entire customer portfolio and identify how each customer organisation should be looked after
• Be part of a team that defines the ongoing CR strategy for the customer portfolioo Be an expert in NDL productso Be an expert with respect to the customer marketso Have a strong sense of commerciality and ROI; and.
• Act as an influencer within the company

Wetherby (Home Worker)

NDL is a rapidly growing organisation, using its technology advances to enable customers to make a difference to the processes within their organisation. My role within this organisation is key in helping our customers achieve successful implementation and utilisation using our toolkits. Working with key business decision makers I proactively help our.

Corby, Northants

Looking for new ways to use technology to making time and money savings in the Customer Service department.Manage several projects at one time to tight deadlines, ensuring that Customer Service is maintained at all times.Design and create eforms for agents to use to help customers receive a high level service.Help to manage a team of staff to ensure the.

Bachelor’S Degree, Business Management (Leadership Practice), 2:1

Education record