Kelly Vine Email & Phone Number

England, United Kingdom

• Lead transformation initiatives within the Implementation Service Department, driving efficiency improvements and customer-centric solutions to elevate client satisfaction.• Spearhead the department, overseeing client engagement and ensuring the successful delivery of implementation services in alignment with contractual agreements and client expectations.• Manage departmental budget, strategically planning and executing initiatives to enhance operational efficiency and client… Show more • Lead transformation initiatives within the Implementation Service Department, driving efficiency improvements and customer-centric solutions to elevate client satisfaction.• Spearhead the department, overseeing client engagement and ensuring the successful delivery of implementation services in alignment with contractual agreements and client expectations.• Manage departmental budget, strategically planning and executing initiatives to enhance operational efficiency and client satisfaction.• Cultivate robust client relationships throughout the implementation process, fostering a client-centric approach within the team.• Facilitate knowledge sharing and constructive feedback sessions within the team, driving continuous process improvement.• Conduct regular analysis and enhancement of services through monthly reporting and collaboration with cross-functional departments.• Lead recruitment efforts, induction programs, training initiatives, and performance reviews for team members.• Develop and maintain tools for implementation projects, ensuring widespread utilization among team members.• Strategically plan and manage resources to ensure adequate coverage• Proactively address and manage performance concerns within the team, implementing corrective measures as necessary.• Conduct capacity and resource planning, including accurate forecasting to meet evolving business needs.• Stay abreast of product updates and system developments, maintaining a comprehensive understanding of offerings.• Handle stakeholder escalations with professionalism and efficiency.• Demonstrate forward-thinking planning aligned with business requirements.• Write comprehensive and compelling tender responses, showcasing the organization's capabilities and competitive advantages.• Prioritize and execute training and development initiatives for team members, fostering a culture of continuous improvement and expertise. Show less

- Successfully manage Project Manager team, ensuring they are meeting IRIS objectives.- Work with team on their career objectives and help, guide, and mentor them towards success- Active involvement in recruitment, induction, training, and performance reviews of the team- Actively work towards improvements within the department, using data available ensure team is meeting customers expectations and constantly reviewing new and effectives way to deliver successful projects within the… Show more - Successfully manage Project Manager team, ensuring they are meeting IRIS objectives.- Work with team on their career objectives and help, guide, and mentor them towards success- Active involvement in recruitment, induction, training, and performance reviews of the team- Actively work towards improvements within the department, using data available ensure team is meeting customers expectations and constantly reviewing new and effectives way to deliver successful projects within the implementation team.- Provide guidance to team members daily,including regular 1-to-1’s, team meetings and day to day line management- Plan and manage resources to ensure there is adequate cover. - Address and manage any performance concerns with members of the team.- Manage and handle escalations- Ensure a consistent approach is used successfully to deliver implementations- Create and maintain accurate records to track progress on projects. - Provide regular management updates and reports Show less

- Managing implementation projects from beginning to end.- Defining project scope, goals and deliverables that support business goals in collaboration with the customer.- Developing project plans and associated communications documents.- Effectively and regularly communicating project expectations to team members and customers in a timely and clear fashion.- Build trusted relationships with clients during the implementation process.- Estimating the resources and participants… Show more - Managing implementation projects from beginning to end.- Defining project scope, goals and deliverables that support business goals in collaboration with the customer.- Developing project plans and associated communications documents.- Effectively and regularly communicating project expectations to team members and customers in a timely and clear fashion.- Build trusted relationships with clients during the implementation process.- Estimating the resources and participants needed to achieve project goals.- Identifying and managing project dependencies and critical path.- Planning and scheduling project timelines and milestones using appropriate tools.- Tracking project milestones and deliverables.- Determining the frequency and content of status reports from the project team, analysing results, and troubleshooting problem areas.- Proactively managing changes in project scope, identify potential crises, and devise contingency plans.- Defining project success criteria and disseminating them to involved parties throughout the project life cycle.- Managing the customers’ expectations and making key decisions when necessary Show less

Wetherby, West Yorkshire, United Kingdom

The CR Project Executive Role is key to ensuring that our customers move forward quickly with achieving a good ROI from our toolkits (and continue to benefit from significant ROI). My role includes• Manage a portfolio of a selection of customers . For each of these organisations:o Prepare the plans for how NDL will interact with each customer on their NDL projecto Set out clear timescaled objectives for the project and review progression o Oversee the interaction of the… Show more The CR Project Executive Role is key to ensuring that our customers move forward quickly with achieving a good ROI from our toolkits (and continue to benefit from significant ROI). My role includes• Manage a portfolio of a selection of customers . For each of these organisations:o Prepare the plans for how NDL will interact with each customer on their NDL projecto Set out clear timescaled objectives for the project and review progression o Oversee the interaction of the NDL teams with the customer. Monitor the interactions by other departments and ensue that actions are helping with progression of project plans o Be able to communicate widely (within NDL and the customer)• Ability to work with the FD to risk profile the entire customer portfolio and identify how each customer organisation should be looked after• Be part of a team that defines the ongoing CR strategy for the customer portfolioo Be an expert in NDL productso Be an expert with respect to the customer marketso Have a strong sense of commerciality and ROI; and excellent negotiation skills. Assist in the commercial offering plan and delivery, (especially where more complex)o Make commercial recommendations to maximise long term business revenues o Be able to plan the work on the portfolio with a risk managed approacho Develop and report on clear KPI’s on a consistent basis to support the plans• Act as an influencer within the company• Contribute to the planning of the marketing messaging to customers and to assist with the messaging to prospects by helping identify the best stories Show less

Wetherby (Home Worker)

NDL is a rapidly growing organisation, using its technology advances to enable customers to make a difference to the processes within their organisation. My role within this organisation is key in helping our customers achieve successful implementation and utilisation using our toolkits. Working with key business decision makers I proactively help our customers drive usage, identify opportunities from within the organisation to develop further opportunities and enable customers… Show more NDL is a rapidly growing organisation, using its technology advances to enable customers to make a difference to the processes within their organisation. My role within this organisation is key in helping our customers achieve successful implementation and utilisation using our toolkits. Working with key business decision makers I proactively help our customers drive usage, identify opportunities from within the organisation to develop further opportunities and enable customers to realise business value from using our toolkits and become advocates of NDL. Further information:- Lead, manage and participate in activities that drive product adoption, active use customer satisfaction.- Representing the voice of the customer to help them achieve their business goals.- Work with customers on a clearly defined business development plan, identifying timescales, risks and objectives.- Proactively identify usage of our toolkits within different areas of customer organisations- Build and maintain strong relationships with difference Key Business Decision Makers from within the organisations- Manage portfolio planning – create short and long term objectives for each customer.- Working closely with various departments within NDL to create a personal approach to customers from sales, technical and marketing.- Encourage customers being proud of their success and sharing with others. Promote the community feel of NDL’s customer base through our User Group website, marketing team and User Group events.- Identify opportunities and collaborate with sales team to help expand our business growth. Show less

Corby, Northants

Looking for new ways to use technology to making time and money savings in the Customer Service department.Manage several projects at one time to tight deadlines, ensuring that Customer Service is maintained at all times.Design and create eforms for agents to use to help customers receive a high level service.Help to manage a team of staff to ensure the smooth running of the team.Create and maintain integration scripts using NDL to enhance the functionality of the… Show more Looking for new ways to use technology to making time and money savings in the Customer Service department.Manage several projects at one time to tight deadlines, ensuring that Customer Service is maintained at all times.Design and create eforms for agents to use to help customers receive a high level service.Help to manage a team of staff to ensure the smooth running of the team.Create and maintain integration scripts using NDL to enhance the functionality of the CRM.Present to Directors, Heads of Service and Management teams regarding our successes and how it has been achieved using technology.Maintain good working relationships with various internal departments to ensure the success of each project.Create, maintain, organise and deliver training to staffCompile and analyse statistics to use in reports to management team to show success of projects. convert such statistics into time and financial gains. Show less

Bachelor’S Degree, Business Management (Leadership Practice), 2:1

Education record