Kelly O'Connell Email & Phone Number

United States

San Francisco, Ca, Us

Executive Edge, in collaboration with the Athena Alliance, is a 1-year comprehensive program that aims to equip women and non-binary product leaders with the skills, knowledge, network, and mindset necessary to excel in executive and C-Suite roles within the product management domain.

Chicago, Il, Us

Chicago, Il, Us

Leading our Product, Design and Product Marketing orgs.

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

-Developed the Solutions Architect role and Sales Solutions team at ActiveCampaign - helping the sales team from SDR to CAE close deals.-Developed and led sales enablement efforts including lunch and learns, one on ones, online trainings and certifications.-Contributed to monthly ARR targets by acting as technical resource and providing personalized demos teaming with sales rep

Chicago, Il, Us

Started as the first Customer Success Manager at ActiveCampaign. I managed ~250 accounts ranging in plan type & ACV. I focused on optimizing the onboarding process for new customers and built out internal processes to increase operational efficiency.-Grew the Customer Success team from 1 to 20-Implemented success playbooks for onboarding and risk retention to continually see negative net revenue churn-Increased account coverage to 40% of total company revenue

Bala Cynwyd, Pa, Us

San Francisco, California, Us

Product Marketing Alliance is a collective of passionate product marketing managers committed to driving demand, adoption and the overall success of their products.

Skokie, Il, Us

• Directly responsible for delivery of database management and digital marketing products as the primary stakeholder.• Define product backlogs, outline sprint themes, develop business requirements and user stories.• Develop formal training programs and execute in person and online to clients.• Specify market requirements for current and future products by conducting market research supported by on-going meetings with customers and non-customers.• Conduct internal research and take input from staff and stakeholders within the company to drive the delivery of solutions • Create, evaluate and document business cases to support proposed product strategies • Work with the development team to articulate new/revised product requirements to ensure timely delivery of a quality product that meets customer requirements • Approve, schedule, plan and supervise the installation and testing of new products and improvements------------------Certified Scrum Product Owner, Scrum AllianceICAgile Certified Professional - Business Value Analysis, ICAgile

Skokie, Il, Us

• Support product suite including Email, Social, Text, Automation, Database Management and Landing Pages and any new services and products through consultative training and providing pro-active client engagement. • Manage relationships with clients including training, consulting and supporting sales development efforts.• Responsible for understanding client needs, marketing practices and success stories for use in presenting new solutions, and evangelizing Hallmark Data Systems’ products. • Drive product improvements for services solutions.• Responsible for servicing clients by supporting their business needs and presenting solutions to the client around process improvement or new products/tools from our product suite.------------------Certified Salesforce Marketing Cloud (formerly ExactTarget) Solutions Consultant

Skokie, Il, Us

• Develop a comprehensive training program for Hallmark Data Systems’ clients and employees• Act as a client advocate when developing eCom's roadmap or enhancements• Write copy that engages the reader for promotional and marketing materials• Assist with implementation of marketing strategy for clients• Communicate about releases, upcoming events, alerts, or other eCom related activity• Day-to-day client relation and internal contact for training• Consulting and resolving marketing related issues• Work with the Marketing Manager for brand development through social and email• Stay up to date on B2B marketing standards and new marketing strategies

Scottsdale, Az, Us

Assisted with e-publication - design, editorialWrote copy for marketing materials - brochures, emailsAssisted with financial records, customer service, order placementResearched potential contacts for outreach, sales, manuscript reviewVideo soundslides for texts – writing scripts, recording audio which highlights features and content of textbooks to market to professors for classroom adoption

Ann Arbor, Mi, Us

Responsible for and met a $250,000 goal each year in corporate sales. Maintained multiple client accounts and responsible for acquiring new accounts via social media, and outreach.Drove positive sales by maintaining productive relationships with accounts by conducting regular sales calls to present new products and service and ensure billing is accurate.Consistently delivered exceptional customer service to ensure needs of the customer are met.

Ann Arbor, Mi, Us

Maintained all administrative aspects of the Café function including but not limited to: financial directives, physical inventories, waste reports, fund transfers, internal audit compliance and loss prevention guidelines, inventory ordering, analyzing sales trends, invoices, paperwork, weekly checklist duties and rotation.Assisted with performance development of Café Sellers.Enforced, followed up and executed Seattle Best Coffee's (SBC) standards such as SBC DM directions, dress codes, display, customer service and product preparation standards.

Ann Arbor, Mi, Us

Maintained administrative aspects of the store including: payroll, new hire paperwork, cash reconciliation, fund transfers, internal audit compliance and loss prevention guidelines.Had complete knowledge of policies and procedures of company in order to: train new employees, retrain existing employees, train all employees on new policies.Consistently drove sales and maintained environment where customers would enjoy a rich shopping experience.Coached and mentored staff to ensure that all company policies and procedures were understood and met.

Ba, Literature

Education record