Kelly is a dynamic visionary with extensive, award-winning experience creating cultures where vision and strategy are turned into bottom-line results. She specializes in “building organizational brands” which take customer-centric solutions to “world class” standards resulting in inspired employees, delighted customers and phenomenal business results. Kelly passionately focuses on leading cross-functional teams that collaborate as a focused unit to achieve aggressive business goals. She is an expert at engaging and aligning associates and leaders at all levels to seamlessly execute the organization’s strategy. Kelly is highly adept in identifying product and service offerings that allow customers to do business with ease…capitalizing on operational and service excellence strategies, streamlined processes and innovative system designs. Kelly creates work environments that unleash the best of people in the workplace. Her diverse industry experience reflects rapid ability to understand industry specific nuances, evaluate relevant business analytics, and then design, develop, and execute strategies and systems which are innovative solutions to successfully exceed organizational objectives. She is a gifted orator; presenting at the regional, state and national levels.Team collaborations under her leadership achieved the following results: * 20% reduction in operating expenses while supporting business growth of 21% * 98% customer satisfaction rating * 96% employee retention rate * 20% expansion in automated and self service client usage