Kelly Whaley Email & Phone Number

Myrtle Beach, South Carolina, United States

Myrtle Beach, South Carolina Area

Deliver direct product and marketing support services to its clients, specifically those within hotel and resort community. Responsible for providing superior customer service to clients, including initial set-up, application and process training and problem/resolution.HTML and CSS coding of marketing campaigns, implementing CRM to PMS connections and building web forms for database growth.

Myrtle Beach, South Carolina Area

Deliver direct product and marketing support services to its clients, specifically those within hotel and resort community. Responsible for providing superior customer service to clients, including initial set-up, application and process training and problem/resolution.

As Social Media Coordinator, I have established procedures that have proved to be profitable for Oceana Resorts by:Creating marketing and promotional emails in Z-Direct. This allows us to make changes and updates to our emails in house; eliminating the need to outsource the work.Reorganizing and streamlining our email database.Collaborate with various departments to ensure marketing, promotional, public relations and online messaging are accurate and effective.Supporting, protecting and maintaining the Oceana Resorts image by ensuring positive messages are maintained in social media outlets.Monitoring comments of Oceana Resorts online guests and responding in a timely manner to guests' needs or requests.Booking reservations via Twitter and Facebook.Monitoring and tracking discussion topics for management team.

Answer incoming calls promptly and provide guest with information on accommodations that would best suit their vacation needs. Convert telephone inquiries into reservations, maintaining acceptable performance statistics and acceptable level of errors.

Oversee day to day operationsCoordinate inventory purchases and returnsMaintain the working order of the POS system

Maintain inventory ordered and returnedOperate POS system and camera equipmentOvercoming customer service issues