Kelvin Murimi Email & Phone Number

Kenya

• Managed customer accounts to secure customer satisfaction and repeat business.• Trained and mentored new sales representatives.• Retained excellent customer satisfaction ratings through outstanding service delivery.• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.• Successfully acquired and on boarded 90 new customers resulting in a 56% increase in customer base.• Consistently delivered monthly sales targets by 100%, demonstrating a strong ability to drive revenue in the assigned territory.• Achieved a 90% conversion rate from scheduled visits to new business, demonstrating effective relationship-building skills.• Successfully recruited 10 new customers month-on-month onto the Credit HMI platform, expanding the user base and credit utilization.• Responsible for end-to-end business development of the assigned area which includes planning and building short term and long term sales pipeline• Achieved a redemption rate of 25% for trade discounts, branded Unilever shirts, and other promotional items, indicating the attractiveness of these incentives to customers.

Nairobi County, Kenya

• Consistently completed cheque clearing account reconciliations at KCB West within two business days, providing real-time visibility into financial data.• Achieved a 90% satisfaction rate among departments involved in the reconciliation process, indicating successful collaboration and issue resolution.• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.• Consistently completed Mpesa reconciliations within 48 hours of transaction completion, ensuring real-time visibility into financial data.• Recorded deposits, reconciled monthly bank accounts and tracked expenses.• Ensured timely completion of month-end financial reports, consistently meeting deadlines and improving the speed of financial decision-making.• Achieved a 95% success rate in reconciling standing orders, EFT, and ministries, contributing to accurate financial reporting.