Kel N. Email & Phone Number

Collierville, Tennessee, United States

• Assist Merchandise Managers with promotional strategy development for annual Tradeshow, Online Buying Events, and other Promo Vehicles.• Assist with development and maintenance of vendor relationships, including new item negotiations, rolling changes on existing items, and Orgill policy enforcement.• Assist with Vendor Assortment & Product Line reviews to ensure product offerings are up to date and competitive. • Collaborates with Pricing Department & Vendors on price change management.• Collaborates with Merchandise Managers on negotiating marketing support agreements, promotional requests, andpricing.• Assist with setting up approved new items and negotiate with vendors on RGAs to take back discontinuedinventory.• Implement item maintenance in the system to keep assortments relevant and current.• Started a committee dedicated to improving the New Item Setup process; stakeholder departments included I.T., Purchasing, Product Data, and Pricing. Collaborated with all departments towards the goal of process improvement.• Worked closely with Senior Management regarding Tradeshow preparations and gathering show contracts with the expectation to have more participation than previous year.

Memphis, Tennessee, United States

• Sales Support/Marketing:o Managed multiple ongoing projects simultaneously from obtaining customer requirements, initialsampling, cost estimates, and specifications through approvals, pricing, final setup, production, andshipment.o Coordinated Cost Estimates between R&D, Purchasing, Quality, and Operations to provide accurate andtimely costs to Sales Team.o Used Pivot Tables & V-Lookups to conduct reporting to Senior Leadership on order status, completedorders, and canceled orders.• Supply Chain:o Monitored production status of orders and proactively communicated necessary changes internally andexternally to meet customer expectations.o Used a Purchase Order Tracking software substantially to process new orders and maintain accurate orderstatus from receipt to shipment.o Specialized with Retail Account customers, and submitted forms such as: Recycling, Branding Callouts,Quarterly Forecasting, Production Forecasting, and New Item Setup in a timely manner. Requested Proofof Delivery (POD), and Bill of Lading (BOL) documents when needed.o Managed Electronic Data Interchange (EDI) exchanges for Retail Customers.• Customer Service:o Addressed complaints, processed Credit Memos, researched and investigated short term payments, andinitiated appropriate measures to prevent revenue losses.o Executed problem-solving techniques to efficiently resolve customer problems to completion.o Accurately, and timely, conducted Root-Cause Analysis, and offered process improvement strategies toresolve issues.

Memphis, Tennessee, United States

Consistently scheduled 50+ candidates each week for interviews during the 2020 pandemic.• Conducted joint interviews with the VP of Operations and executed strategies that brought turnover down fromroughly 80% to about 60%.• Conducted interviews with new hires on their 30th, 60th, and 90th day at the company; documented experiences,identified patterns, and developed strategies to improve training experiences and turnover.• Implemented new interview evaluation forms, applications for employment, benefit election forms, and ADP election forms across Vanguard’s 3 Enterprises: Vanguard Soap, Valley Distribution & Logistics, and Valley Products.

650 E Parkway S

• Composed monthly duty schedules with the other RAs along with monthly social and educational events.• Dissolved conflicts between students and confronted students when conduct was disorderly.• Constructed weekly reports for Student Life that included incidents between residents and my interactions with different residents.

650 E Parkway S Memphis, Tn 38112

· Founded, organized, and designed the “BucBand” at Christian Brothers University. · Arranged weekly email updates on the status of practice times and locations. · Scheduled performances at basketball games and volleyball games. · Balanced and dispersed funds to necessary items such as drum stands, uniforms, and music stands. · Networked with alumni to get funding for the band.

650 E Parkway S Memphis, Tn 38112

• Guided visiting parents and students around campus.• Administered public tours for as many as 50 people.• Trained, developed, and mentored new President’s Ambassadors.

650 East Parkway South Memphis, Tn 38112

· Delivered confidential information to various departments on campus. · Visited high school campuses to assist in recruiting high school students. · Answered phone calls to CBU and transferred the callers to the correct departments on campus.

Greater Memphis Area

Marketing• Performed photographer duties at weekly events and built connections with attendees• Created and designed social media graphics using Adobe Spark and CanvaSocial Media• Constructed student spotlights, giveaways, and weekly posts on Facebook, Instagram, and Twitter• Maintained ongoing activity across all platforms by liking and re-tweeting posts

650 E Parkway S Memphis, Tn 38112

• Organized monthly meetings with speakers who talked about various topics with the club.• Served as motivation to remind students to be active on campus.• Monitored student’s grades and recommended tutors when needed.

650 E Parkway S Memphis, Tn 38112

• Exhibited high energy for freshmen orientations.• Answered questions for parents and students.• Administrated various ice breakers to promote team building and comfortability with Christian Brothers University.• Collaborated with other CARLs to make each orientation better than the last.

650 E Parkway S Memphis, Tn 38112

· Administered weekly updates to remind students of events happening on campus. · Planned community events. · Taught students how to approach professors and register for classes on their own. · Resolved any conflicts the students might have had.

United States

Scheduled interviews for 300+ internship candidates with the appropriate department managers and used Outlook’s Scheduling Assistant and A.T.S. (Taleo) to keep candidate statuses accurate and precise.• Designed a guide for the business to use when writing functional competencies on job descriptions.Partnered with Compensation associated to process Status Change Requests (SCRs) regarding pay changes, position changes, and relocations for all of AutoZone’s employees.• SSC SPECIAL PROJECT: Tasked with updating and creating job descriptions for all positions at AutoZone. Conducted informational interviews with AutoZoners across America and Brazil to create accurate job descriptionsthatincludedessentialfunctionalcompetenciesforeachrole. Completionratewasabout1%whenI was assigned the project but reached over 50% when my internship ended in March 2020 (COVID furlough).

United States

SPECIAL PROJECT: Tasked with creating a Mentorship program at TruGreen designed to help better foster communication, trust, and cross-developmental learning between corporate and field associates. Researched and interviewed several companies nationally recognized for their mentorship program and drew parallels to use in TruGreen’s program. Created a 6-month internship program that included planned out events, costs, mentor election processes, mentee election processes, monthly conversation topics, suggestions for mentors, suggestions for mentees, learning goals, and rewards/incentives for participating.

Memphis, Tennessee

United States

• Hired as Team Member; promoted to Manager & Restaurant Quality Team Member within 4-months• Supervised shifts, trained new members, & handled inventory/quality control reporting

United States

• Conducted daily reports on the temperature and quality of food. • Composed weekly reports for Chick-Fil-A (corporate) on our food quality.• Conducted discussion with appropriate employees when assessment did not meet corporate standards.

Bachelor'S Degree, Business Administration And Management, General, Graduated

Activities and Societies: BucBand Founder, Manager, Assistant Director Delta Sigma Pi Chancellor President's Ambassador Vice President.

Honors High School Diploma, Fine/Studio Arts, General

Activities and Societies: DECACompetitor in the National Competition of D.E.C.A. in 2016 Maintained Deans list and a 3.7 GPA on a 4.0.