Kelsea Coker Email & Phone Number

Boston, Massachusetts, United States

• Supported a community of over 800 first-semester students in Boston, MA through regular developmental programming, community-building, and academic support• Managed administrative logistics of event planning - including finances, bookings, learning outcomes and event promotions • Created a site-wide reservation system to streamline event management on-site• Managed a corporate credit card, submitted successful budget reports, and followed spending guidelines • Served on a 24-hour emergency on-call rotation to maintain student safety and well-being• Co-facilitated two college seminar courses, planned lessons, and met with students through a semester-long, one-credit class focusing on experiential learning and self-reflection

Sydney, New South Wales, Australia

• Served as a live-in staff member, advising and supporting 36 first year, first-semester college students by providing community-building programs, facilitating cultural excursions, and offering academic support and general guidance• Maintained the safety and well-being of the students by acting as a 24/7 primary contact in a staff on-call rotation while submitting daily and weekly reports to supervisors• Co-facilitated classes, planned lessons, and met with students through a semester-long N.U.in Seminar, a one-credit class focusing on the experiential learning opportunities of study abroad and preparing them for their transition to the Northeastern campus • Facilitated weekly meetings and implemented programs with the student Community Council, planned and executed the End of Year Banquet, and organized local service-learning opportunities for students• Designed and coordinated multiple student programs and excursions including immersive experiences about indigenous culture, weekly social touch-points with students, and a 12-hour citywide scavenger hunt

Fort Worth, Texas, United States

theCrew and Traditional Programs Advisor • Advised theCrew, TCU’s student programming board that hosts three weekly events for students • Provided effective guidance and supervision of Crew programs specifically in the Greek area of the TCU campus• Collaborated with vendors and the University Union to ensure event logistics, contracts, and facilities needs were successfully executed• Trained, supervised, and evaluated new team mentors and directors of theCrew • Assisted in designing, planning, and facilitation of leadership development workshops for student leaders, including retreats and socials. • Maintained budget of $150,000 for on-campus events • Assisted with large-scale programming with university-wide traditions and special events, such as Family Weekend, Frogs First, Homecoming, and ESPN College GameDay

Fort Worth, Texas, United States

Frog Aides Advisor• Advised Frog Aides, a cohort-based, student-led leadership development program for first-year students • Met regularly with two Frog Aides directors and five Frog Aides executive team members to provide support and vision for the program • Provided guidance and direction in the development of leadership and personal development curriculum for the Frog Aides program• Oversaw the three-week long application and interview-based recruitment process for new members

Fort Worth, Texas, United States

Student Government Association Advisor• Co-advised Student Government Association (SGA) and their sub-committees • Served on the Student Affairs division-wide assessment committee, charged with using technology to assess and evaluate student and departmental program effectiveness • Advised the Student Government Marketing Team, which was tasked with advertising and marketing student events and services provided by the SGA• Established new and nurtured old on-campus relationships with faculty, staff, and students

Dallas/Fort Worth Area

• Delivered exceptional customer service that ensured sales and high levels of customer satisfaction• Greeted and established rapport with customers, proactively engaging them in conversations about products, services, and promotions to determine their needs and recommend the right products• Drove customer loyalty through successful selling of Memberships, gift cards, Kid’s Club, and other sales initiatives• Ensured all customer transactions were processed accurately and in a timely manner• Shared knowledge and enthusiasm about all products, services, and promotions, providing a personalized experience to multiple customers at the same time

Corvallis, Oregon Area

• Co-supervised 18 student staff members, assisted with agenda creation for the weekly team meetings, and held weekly meetings with conference team leaders • Created and maintained a weekly schedule for 18 staff members, which included rotating days off, specialized conference schedules, and on-call rotations • Assisted with arrivals and departures of conference groups each week • Responsible for customer service experience of conference participants• Created staff development opportunities and implemented weekly recognition for staff members• Developed and delivered training for staff throughout the summer • Served as a member of the Residential Conferences management team with the director and assistant director of Residential Conferences• Attended weekly management meeting and University Housing and Dining department meetings• Participated in the on-call rotation and responded to conference emergencies

Dallas/Fort Worth Area

Conducted a qualitative study of program effectiveness to create a more interactive and beneficial experience for incoming studentsParticipated in selection committee for the hiring of a new full-time coordinator positionSimplified set-up process by creating checklists and implementing a binning system

Dallas/Fort Worth Area

Used Maxient software to collect and analyze Assisted in the creation of a campus-wide demonstration policy by benchmarking similar policies at peer and aspirant institutionsResearched bystander intervention training curriculums in preparation for implementation in the fall of 2017

Dallas/Fort Worth Area

Assigned to counsel and assist 26 residents in an apartment-style hallParticipated in on-call rotationsResponded to violations of residence life policy and submit appropriate reports to hall director and campus officials

Dallas/Fort Worth Area

Facilitated lessons in the Freshman Success courseAssisted in curriculum development and evaluation initiativesMaintained student rosters and attendance records

Dallas/Fort Worth Area

Assisted in the redesign of the orientation schedule –taking it from a one-day drive-in program to an overnight experienceCo-designed the hiring and selection process for 13 orientation student leader positions Coordinated the efforts of the student orientation leader team as they planned and executed event logistics, customer service responses, and overall troubleshooting

Master Of Education - Med, Educational Leadership In Higher Education

Bachelor'S Degree, Marketing

Activities and Societies: Student Government Association- Vice President and Representative at Large | Member of the Cheer Team.

Education record

Activities and Societies: Cheerleading, Student Council, Volunteer Club