Kelsea Knutzen Email & Phone Number

Port Townsend, Washington, United States

Bellevue, Washington, United States

Onboard, develop, and oversee the daily operations of the customer service department.• Partner closely with the CEO to set strategic business and department goals.• Evaluate the efficiency of business processes according to organizational objectives, apply improvements anddocument procedures.• Reconcile and approve client invoices.• Revise and/or formulate policies and promote their implementation.• Manage relationships/agreements with external vendors.• Monitor plan compliance with Federal state and local laws and regulations.• Partner with vendors to resolve escalated claims.

Bellevue, Washington, United States

• Team Lead responsible for the training of new employees to ensure daily tasks are performed.• Partnered closely with CEO and upper management to resolve escalated issues and improve company procedures.• Interacted with clients to train them on the company’s proprietary systems.• Provided education to employees and employers regarding benefits (e.g., medical, dental, vision, life and disabilityinsurance, Code 125 cafeteria plans, COBRA and flexible spending accounts).• Partnered with vendors and resolved a variety of benefit and claim issues.• Maintained records and documentation concerning benefits and employee participation.• Communicated with external executives to support strong working relationships

Bellevue, Washington, United States

Built a strong customer base through personalized product guidance, resolving issues quickly, following up onpurchases, and utilizing effective communication skills.• Exceeded daily sales goals by cross selling and promoting additional products and services for customers.• Collaborated with team members, vendors, and management to achieve department goals.