Kelsea Phillips Email & Phone Number

Monmouth, Oregon, United States

Portland, OR

Lake Oswego, Oregon, United States

• Ensure timely, on-message communications with customers that lead to high satisfaction levels across a variety of channels and topics
• Lead, manage, and mentor a team of talented and energetic individuals while providing career development plans for each
• Develop meaningful KPIs and manage their execution in an ISO 9001 environment
• Manage the phone system to provide the ideal customer experience with a global customer base and remote working capabilities of the team
• Cultivate, organize, and report on customer insights (Voice of the Customer)
• Develop knowledge base for internal training of customer facing employees

Salem, Oregon, United States

· Assess, implement, and customize database systems including open-API and web-based systems· Maintain websites including edits, security certificates, plug-in updates, and host maintenance· Create custom technical solutions for unique organizational needs· Integrate web tools such as Gravity Forms, FormSite, and Google Docs to database systems via Zapier.

- Implement software and technology tools to aid in the development and efficiency of the organization- Oversee development of website in accordance with MassMutual compliance standards- Build and implement digital marketing strategy including SEO, social media, email marketing, and lead generation- Perform a variety of client-facing functions such as.

Portland, Oregon Area

• Manage accounting and finance activities
• Responsible for database management software and activity
• Identify and implement opportunities to reduce expenses or improve efficiencies
• Operate human resources functions
• Oversee and manage the organization's Liability and Risk issues
• Oversee and manage website

Portland, Oregon Area

• Oversee and coordinate distribution of benevolence funds
• Lead variety of care efforts including hospital visits, pastoral counseling, mental health support, andabuse healing groups
• Coordinate and execute care-related events such as memorial services and baptisms
• Organize volunteer teams for ongoing and large-scale care and community outreach projects
• Provide training and equipping opportunities for church staff and leaders

Portland, Oregon, United States

• Oversee operations of company-owned stores in the Northwest region including accounting and HR functions, inventory management, cost control, training, and systems
• Directly supervise company-owned store managers including onboarding, training, goals and incentives, and evaluation
• Conduct annual evaluations for franchises nation-wide, determining compliance with company standards and procedures
• Train franchisees and store management in company standards and policies, accounting functions, machine operation, maintenance, and ordering procedures
• Assist in hiring franchise store management and employees
• Conduct follow-up training for franchise crew development

Bachelor'S Degree, Psychology

Associate'S Degree, General Studies