Kelsey Ancrum Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Responsibilities & Achievements: • Process customer orders and payments • Stock and replace products to avoid any damages • Keep shelves fully stocked with fresh products • Prepare store displays and ensure that products are accurately labeled • Order out-of-stock products • Inventory counts and sales tracking via Catapult software and Microsoft Excel to determine highest profitability

Austin, Texas, United States

- Provide customer service and styling to customers- Merchandising sales floor to promote and boost sales - Social media marketing and promotion of products on online platforms- Money handling, POS through Baseline and PO Sim software- Keyholder, in charge of closing and opening of store- Calculating and meeting daily sales goals- Assigning daily tasks and supervising sales staff- General administrative tasks: data entry, phone screening, opening/closing of all register counts- Promoted to lead within 4 months

New York, Ny

Responsibilities & Achievements: • Programming and organizing web display using “Program Manager” and “Active Net” software and HTML • Facilitating class registrations for all new and returning users of up to 10,000+ registrants • Process all transactions, transfers, refunds, payment reversals, program cancellations, and issuing credits using “iMis Membership System” and “Active Net”• Selling program classes to consumers by staying knowledgeable of all updated class info

New York, Ny

Responsibilities & Achievements: • Training and onboarding of all new department staff • Restructured front desk functions for better work flow regarding lost and found system, Lost ID protocol, Guest access protocol• Greeting all members and guests as well as relay facility information, services, and events • Processing transactions and operate POS register for goods and services • Troubleshooting member/program user access card discrepancies • Checking in members/guests via data entry software • Answering, screening, and directing all incoming phone calls to proper channels • Booking appointments for facility services • Managing opening/closing of front desk in according to inventory and pos guidelines• Generating new procedures/documents to better organize department, filing, data entry, scanning, and other general administrative and office tasks

New York, Ny

Responsibilities & Achievements: • Trained all new Hostess’ and Cashiers • Supervised morning staff and opening of restaurant • Money handling and processing of food/beverage sells• Organized and documented waiter/busser tips • Coordinated table set up and assignment • Handle special requests from patrons

New York, Ny

Responsibilities & Achievements: • Greeted and seated customers • Answered phones/Took messages/Directed calls • Provided menus and answered customer inquiries • Assisted with table set up and bussing/cleaning when necessary • Kept front of house tidy (Front windows/doors, coffee station) • Barista Duties