Manage client communications as the primary point of contact, ensuring satisfaction by understanding and addressing print needs. Coordinate projects from quoting to delivery, overseeing timelines, production, and quality control. Drove business growth through new client acquisition and upselling, while monitoring budgets for profitability. Resolve issues during the print process, handled administrative tasks, billing, and office management. Oversaw employee hiring and training. Collaborate with design, production, and delivery teams, and utilize CRM tools for client management and sales forecasting.

Generated and qualified leads through research, cold calling, email campaigns, and networking to build a robust pipeline of prospects. Reached out to decision-makers to introduce SEO software solutions, educate them on benefits, and schedule demonstrations. Collaborated with the sales team to refine strategies, providing market insights and feedback. Maintained in-depth knowledge of the SEO platform to effectively communicate its value. Built and nurtured client relationships through ongoing communication and follow-ups. Conducted market research to identify opportunities and adjust strategies. Tracked sales metrics using CRM tools. Collected customer feedback for product improvement and stayed updated on SEO industry trends for effective prospecting.

Prospected new clients through strategic cold calling and inside sales techniques, aligning their business needs with the company’s software solutions. Drove B2B and B2C sales, consistently exceeding company sales targets and directives.

Managed social media accounts for diverse businesses, coordinated the production of printed marketing materials, oversaw daily office operations, and supported design projects.

Served as the primary contact between community members and Essex Management, overseeing 17+ neighborhoods in the Dallas, TX area. Managed Amenity Center facilities and surrounding areas to ensure high levels of community satisfaction. Coordinated and scheduled events for homeowners and the community, addressing diverse needs and maintaining order. Ensured the safety and proper use of communal spaces while upholding community rules and guidelines, maintaining a visible presence to support and satisfy residents.

Delivered exceptional service as a server at Applebee's, managing customer orders and providing a welcoming dining experience. Efficiently handled a high volume of orders, accurately processed transactions, and ensured timely delivery of food and beverages. Maintained a clean and organized dining area, addressed customer inquiries and concerns promptly, and collaborated with team members to ensure smooth operations. Demonstrated strong multitasking and communication skills while adhering to company standards and upholding a positive dining environment.