Kelsey Berent Email & Phone Number

Collierville, Tn, Us

Worked warm leads from website traffic, Developed a large lead list and worked to turn them into new business. Followed up with inactive customer and also recent customers to make sure their needs were taken care of. Worked trade and industry shows to help get the company name out.

Managed all aspects of an InXpress franchise. Trained, coached, and led a team in sales, customer service, and telemarketing activities. Maintained up-to-date knowledge of corporate and government rules and regulations with carriers and customs. Assisted customers in identifying solutions for clients’ complex shipping needs. Handled all aspects of the sales lifecycle, from prospecting to closing and ongoing relationship management.HIGHLIGHTS:☑ Grew the business by an average of 30% each year for 8 years. Created strategies to drive business growth that included securing prospect lists, joining multiple business organizations and online groups, attending trade shows and securing vendor lists, and requesting referrals, among others.☑ Maintained an average 80% customer retention through multiple strategies. In particular, assisted clients following a 25% increase in the duty rate by splitting shipments, helping them secure government reimbursements, and lowering the rate slightly for clients with different HTS codes.☑ Served as a member of the Franchisee Leadership Group that examined various issues and proposed solutions to the franchisor for implementation (e.g. recommended Soffront as a system-wide CRM that was subsequently selected and implemented system-wide).☑ Built a high level of loyalty with clients through above-and-beyond service. Identified local company to palletize products for pick-up, saved a critical full truckload shipment, found international companies to consolidate products, pinpointed white glove options, and provided other services.☑ Served as a member of the Advisory Committee for the development and implementation of InXpress proprietary front-end and back-end freight and accounting systems.

Handled various accounting and operational functions that included accounts receivable, accounts payable, and inventory control activities. Vetted new dealers, entered products into inventory, and assisted with packing and shipping. Maintained morale among team members.HIGHLIGHTS:☑ Managed a number of different and constantly changing duties within a small-company environment, reporting directly to the company owners.

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Set up accounts with vendors, verified and entered invoices into accounting, and balanced statements. Maintained cashier payments, reconciled customer accounts, and prepared various statements/forms. Managed a multi-line phone system.

Trained Chamber of Commerce staff and members on new website software, serving as the onsite face of the company. Met with Chamber members to explain the new website and available features. Attended chamber functions and fixed problems members have with ads.

Managed cash flow, shipping logistics, tradeshow coordination, advertising, media relations, and product sales/marketing functions, among others. Coordinated transactions through the company’s international offices.

Bachelor Of Science In Business Management

Bachelor Of Arts In Mass Communications