• Assists with the hiring process, which includes coordinating job postings, reviewing applications, conducting interviews, and performing reference checks.• Advises and acts as a resource for employees and managers in interpreting organizational policies, procedures, plans and benefits, and ensures their consistent and equitable application.• Interprets and applies the terms set out in the collective agreement.• Assists in the development of policies and procedures.• Ensures that letters of employment, job descriptions, and employee files are kept current.• Coordinates onboarding and new hire orientation to build a strong foundation for new employees.• Implements wellness and health & safety programs.• Implements employee recognition programs.• Assists with training and development initiatives, reviews employee-training programs and recommends additional training to assist employees in furthering their skills and career.• Maintains visual design, site navigation and site content of company intranet. Coordinates with key stakeholders, engages and trains users, and monitors site analytics.• Coordinates exit process for departing employees.• Maintains compliance with federal, provincial and local employment laws and regulations, and recommended best practices.• Maintains knowledge of trends and new technologies in human resources, talent management, and employment law.

• Nominated by peers for Regional Champions Club which recognizes the top branch employees across the country • Consistently provided supervisor coverage for frontline, along with supporting observational coaching activities for Customer Service Representatives and completing Manager of Customer Service duties • Acted as the primary branch lead on numerous community campaigns, including Children's Miracle Network, TD Friends of the Environment, TD Tree Days, and Jeans Days for BC Children's Hospital. Included planning and executing fundraising initiatives, tracking branch fundraising, and attending community events as a representative of TD Canada Trust• Completed 8 Week Certified Advisor Program and Investment Funds In Canada exam• Delivered exceptional customer service and found ways to add value for customers, as measured by Legendary Experience Index (LEI) survey results which directly led to a personal Legendary Experience Score that was instrumental in helping the Shaughnessy Branch improve and maintain its overall high LEI score• Developed and deepened customer relationships by taking time to understand customer needs and provide sound advice, as well as successfully following up with customers after our initial meetings• Provided excellent problem resolution to ensure that customer issues are solved at the first point of contact and escalated when necessary • Provided hands-on training and support for new CSRs through onboarding period• Key-holder responsible for opening and closing the branch multiple times weekly• Attended several Sales, Customer Service, Lending and Investment workshops

• Provided hands-on training and support for new CSRs through on-boarding period• Acted in backup role as head-teller when required; was responsible for dealing with the day to day needs of small-business clients and ensured other CSRs had sufficient supplies and assistance to provide excellent customer service • Managed independent cash drawer with consistent balancing record and was responsible for walking new CSRs through the balancing process and finding outages when necessary • Delivered exceptional customer service as measured by Net Promoter survey results which directly led to a personal Net Promoter Score (NPS) that was instrumental in helping the Bernard Avenue Branch improve its overall NPS• Created a positive experience for clients by providing advice on products and consistently exceeded referral targets by recommending quality additional needs to customers at every opportunity