Kelsey Budnick Email & Phone Number

Portland, Me, Us

New Gloucester, Maine, United States

Lead a team of 16 Outreach Specialists and Sr. Outreach Specialists at varying skill levels Create and implement training to assist in exceeding member expectationsCoach the team on how to engage and educate members on the benefits of the services provided through Devoted Medical's and specialty care programs providing eduction through weekly 1:1s, active call reviews/bootcamps, and reverse shadow sessions Manage team to achieve performance goals in: number of calls made, connection and acceptance rate, campaign objectives, cases closed, and call quality in order to meet speciality care program enrollment goals by program. Leverage and analyze data trends to understand individual and team performance Create a transparent team culture where both positive and critical feedback is comfortably exchanged on a daily basisDevelop and refine workflows and processes to support the teamOversee and improve outreach programs that the team is supporting on behalf of Devoted business partners Collaborate with cross-functional teams to help create a fast learning environment with a focus on member resolutionEffectively interview and recommend candidates for hire

New Gloucester, Maine, United States

Greater Boston

Oversaw club gymnastics program in greater Boston serving over 500 families. Develop, plan and implement all aspects of program including hiring, training and management of 20 employees. Oversee marketing, social media/online marketing, and website development. Oversee business including payroll, budgeting, human resources, and building maintenance. High leveled customer service rep maintaining close relationships with all athletes, families and potential new clients. Motivated and energetic fitness leader, educator and coach.

Greater Boston

Oversee all recreational programs including summer camp; coordination of all program scheduling including rosters and competition entry; develop all curriculum and lesson plans; plan and implement special events; conduct all employee interviews, orientation of staff, act as immediate liaison between employees and Owner; lead staff meetings and safety/training workshops; serve as Head Coach to programs onsite and at USA Gymnastics sanctioned compeition

Los Angeles Metropolitan Area

Direct intern to the Chief of Surgery/Trauma Medical Director; Developed/conducted health education initiatives in areas of safety for parents and children; implemented sports/recreation injury prevention program at local YMCA; planned and participated in community events including car seat inspections, completed training in vehicle safety/child passenger safety as well pedestrian safety (LA Street Smarts); experience in data collection/analysis, grant proposals, maintained community partnerships (Kohl’s Cars, Buckle Up for Life); daily health promotion implementation within hospital and community; attended weekly Trauma Department meetings including leading department wide proposal presentations and training to ensure healthy outcomes.

Boston, Massachusetts, United States

Full- time clinical co-op. Managed flow of outpatient clinic, bridged communication between Physicians and front office, Patient/parent education, obtained patient history including vital signs, assisted audiologists in testing and physicians in minor procedures including endoscopy.

Peabody, Massachusetts, United States

Full time co-op. Performed casting/ splinting and bracing, surgical dressing & suture removal/application; assisted in minor procedures; Independently managed cast room including completing administrative tasks, ordering bracing/stocking of materials, insurance billing and faxing; patient and parent education

Glastonbury, Connecticut, United States

Summer Camp Leader- gymnastics camp instructor and coach including planning themed camp programming and activities

Glastonbury, Connecticut, United States

recreational and team gymnastics instructor, instructed and lead during special events programming

Bachelor Of Science - Bs, Bachelor'S Degree In Health Science, Exercise Physiology Minor, Cum Laude

Activities and Societies: Kappa Delta Sorority (E-board member), EMS Club, Pre-PA Society, Relay For Life, Girl Scouts.

Emergency Medical Technician (Emt) Training Program

200+ classroom hours and 20 hours of observation time at Hartford Hospital Emergency Department over a 4-month pre-hospital care program..

Education record

Activities and Societies: Semester Abroad Program

High School Diploma, Graduated With High Honors

Activities and Societies: National Honors Society Varsity Cheer 2007-2008 Varsity Gymnastics 2011 Founding Member, Captain Chorus/Advanced.