Respond to, and accurately define customer service issues and complaints, determine theroot cause of the issue, and select the best solution. Establish feedback mechanisms toensure a satisfactory resolution for the customer. Attract potential customers by answeringproduct and service questions and suggesting information about other products andservices. Provide services to customers, such as order placement, account information, andshipping data. Maintain accurate customer records, process damage inquiries, andprocess shipments. Handle customer communications via telephone and electronically.Maintain control of pricing variances. Responsible for refurbishing the company’s websiteusing WordPress.