Kelsey Cain Email & Phone Number

Results-driven Customer Service, Sales, and Logistics Professional with over 8 years ofprogressive hands-on experience. Highly motivated with strong interpersonal skills andexperience in meeting sales goals and exceeding customer expectations. Highlyadaptable in business and hospitality settings and able to take on a wide variety of tasksand projects. Comfortable working individually, in a team setting, and speaking in front ofgroups. Proven background in service management, staff supervision, inventorymanagement, purchasing, special events planning and execution, as well as training anddeveloping high-performing teams. Proficient in all Microsoft Office products.

Listed skills include Microsoft Office, Customer Satisfaction, Communication, Interpersonal Skills, and 8 others.

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  Customer Service Representative

  Stair Warehouse

  Oct 2016 - Present - The Woodlands, Tx

  Respond to, and accurately define customer service issues and complaints, determine theroot cause of the issue, and select the best solution. Establish feedback mechanisms toensure a satisfactory resolution for the customer. Attract potential customers by answeringproduct and service questions and suggesting information about other products andservices. Provide services to customers, such as order placement, account information, andshipping data. Maintain accurate customer records, process damage inquiries, andprocess shipments. Handle customer communications via telephone and electronically.Maintain control of pricing variances. Responsible for refurbishing the company’s websiteusing WordPress.