Database Administrator – Queries and Reporting – Analyzing Data – Correctly record, deposit and acknowledge all gifts to WDH Foundation – Handle all gifts with honesty and integrity – Research gift and donor information – Make necessary data edits and duplicate record resolution to maintain database integrity – Provide exemplary customer service to donors while fielding gift related questions or issues – Act as a resource to Foundation staff on issues related to gifts, receipts and back up correspondence – Monthly Financial Dashboard – Gift Officer support – Creation of Marketing Efforts for appeal tracking – Report development – Edit batch templates – Generate donor lists for Annual Report – Mojo ticket management – Prospect Research - Work on special projects as requested by Foundation leadership – Proficient user of Blackbaud CRM, Raiser’s Edge, Microsoft Word, Excel, PowerPoint, OneNote, Microsoft Office, and various gift processing websites

Independently manage accounts for all therapy patients including 6 Access locations – Check PT/OT and surgery benefits via phone or web – Request PCP referrals – Notify billing of high deductibles or issues with insurance – Act as a resource to therapists and staff regarding health insurance questions – Data Entry – Excel used daily to organize a very heavy workload – Occasional front desk tasks (scheduling, collecting payments, answering phones) – Daily use of Allscripts PM, SRS and Therapy Source

Hire, train, motivate and discipline staff (25 employees) – Payroll (ADP) – Resolve member complaints – Bill Collections – Inventory, ordering ($1500/month budget) – Manage multiple phone lines – Create weekly memos and checklists – Sold 10,000 gym memberships in 3 months – Potential $1,000 monthly bonus based on overall performance – Winner of weekly sales competition (4 consecutive weeks) – Performed a perfect info call and tour for $100 gift card – Gym tours, rate presentation, and sign-ups – Daily EFT checks – Maintain cleanliness of the facility – Worked at 7 locations nationwide