Kelsey Everson Email & Phone Number

Ocala, Fl, Us

Florida, United States

United States

Consumer loan processor, loan underwriter and loan auditor. Able to operate at a high level of integrity with the ability to handle confidential information appropriately. Educated and counseled all members to better understand their financial needs and future financial goals.Comprehensive knowledge of all consumer lending products, policies and procedures, documentation, services. Conducted detailed loan interviews, in person and via phone to obtain previous credit history of members as well as other applicable data. Analyze all verbal and collected hard copies of data for risk mitigation and fraud prevention.Cross-sold all credit union products and provide information and benefits on each service to members.Multi-task between multiple different Microsoft computer programs in a busy office setting while rotating between answering income calls, returning calls and messages, and assisting all members in the lobby in a fast positive professional manner. Able to reevaluate and change priorities under pressure to meet branch needs. Interface with members in a positive manner with empathy, courtesy and tact.

United States

Provided exceptional customer service by proactively solving problems, presented loan solutions based on customer needs, and enthusiastically presented all available sales products.Processed credit loan applications and analyzed credit & financial information for current and potential customers. Proactively contacted customers with past due balances to offer possible solutions and resolve delinquency.Achieved consistent results and exceeded expected individual and branch goals related to the sales of company products and services. Received Branch of the Month award 4 months in a row and ended the year in the top 10 for sales and conversions (2020).Learned Federal, State, and Local Application Consumer laws to ensure compliant actions.Maintained a cash drawer, processed payments, and delivered daily deposits to specified financial institutions as required.

United States

Responsible for opening and closing the store while keeping all areas of the store clean, well-maintained, and merchandised to standard.Supervised and trained associates on cash register, shortage control policies, and other front end procedures to meet friendly and productive standards at all times.Managed payroll administration, including daily punch edits, scheduling compliance, Sunday payroll transmission and payroll reporting.Executed all company best practices and maximized productivity by implementing process improvement techniques.Oversaw reduction of loss due to damage, processing of merchandise, floor moves and was responsible for customer safety, emergency management protocols, and accident prevention and reporting.

United States

Managed startup and daily operations at America’s largest RV dealership and gained experience with merchandising, sales, customer service, cash office and inventory management.Proficient in Oracle operating system.Led in construction of store planograms which focused on increased sales and space efficiency.Restocked key bulk items to increase customer satisfaction and improve sales.Created and maintained all signage programs and pricing.Sold memberships and programs to the customers.Traveled with management team to accomplish store resets.

United States

Served as lead trainer for all new employees on use and care of merchandise.Placed special orders for customers and called other stores to find items not in stock which led to a 7% increase in sales.Performed cashier duties while providing excellent customer service in a fast-paced environment.Obtained advanced training in fulfillment area where orders are placed, filled and shipped to their correct location.Received Employee of the Month multiple times and was awarded Peak Performance Award for consistent sales increases.

United States

Ensured thousands of visitors had a memorable visit by providing exceptional customer service while interacting with guests of all ages.Worked with a diverse team to maintain a safe work area for park guests and employees.Handled guest concerns and questions in a calm and orderly manner.