Kelsey Gilroy Email and Phone Number

Worked in a fast paced, high demand, high volume, college environment. Prepared several various types of martinis, drafts, shots, and mixed beverage orders. Produced nightly reports and completed several closing responsibilities such as distributing tip outs and maintaining a clean environment after service. Also took and inputted drink and food orders within a POS system.

Worked under five-star Grand Master Chef Christopher Nixon. Responsibilities included maintain a clean and organized entity at the bar. Serving customers beverages and aiding in drink selection, especially wine sales. Also maintained a fast paced work environment capable of handling bar customers in food and beverage orders while also preparing all drinks that were required for front of house service in the main dining room. Received extensive wine training and other valuable knowledge of mixology to produce handcrafted original cocktail items.

Worked in a five-star rated kitchen with Executive Chef Christopher Nixon. Responsibilities included maintaining a professional work appearance, delivering food to tables and providing descriptions of the dishes including ingredients and preparation techniques. Maintaining rhythm in the kitchen and assure food course is plated and served in a timely and pleasing fashion by working with the Chefs, other runners, and servers. Delivering exceptional service and providing patrons with an exceptional dining experience.

Alumni of Bowling Green State University with Bachelors of Business Administration specializing in Accounting and Finance with a Minor of Fine Art. Member of Bowling Green State University Honors Society.

Supervised activities at student caller center at MASTERS site for RuffaloCODY. Assisted Center Manager with calling pool assignments, produced statistical reports, analyzed goals and meeting goals, trained incoming callers, processing HR and payroll paperwork, and assisted in the overall productivity of fundraising efforts by students for Bowling Green State University in other various ways.

Called alumni and prospective donors are behalf of Bowling Green State University. Exercised excellent communication skills on the phone with alumni and donors to secure gifts on behalf of the general fund as well as scholarship funds for separate colleges within the University. Dealt with alumni and donor objections effectively and overcame obstacles to obtain pledges. Maintained efficient call times and pledge rates raising over $68,000 for the University.

Established and maintained customers relationships, booked appointments in person and via telephone, maintained balanced money drawer and employee service records, and performed other various tasks to assist managers and nail techs throughout the day.