•Manage worldwide crises and troubleshoot issues as they relate to the tour product. Display effective leadership skills to resolve tour issues through a combination of collaboration and decisive direction of others, including company employees and vendors. •Apply critical thinking and deductive reasoning to develop solutions for tour product challenges that have the potential to impact the guest experience. •Manage vendor relationships within territory to ensure proper service and delivery of our tour components. •Negotiate, approve and facilitate all tour changes for territory, including writing guest itineraries and messages as needed. •Manage the Product Help Desk on a daily basis for assigned territory. Items may include answering tour related questions, pricing tour reductions and upgrades, and researching and quoting on group special requests. •Foster strong working relationships with colleagues and vendors in order to effectively manage territory responsibilities. Display leadership skills within product territory team to guide a successful operation of tour programs. •Conduct research, negotiate and sign contracts as needed. •Complete special projects throughout the year, such as assisting with implementation of company-wide improvement initiatives or projects. •Partner with Product and Sales Learning Partner to deliver product learning as needed.

Work closely with design and PD Manager to ensure understanding of product needs and design aesthetic to ensure final product is to specificationsManage creation of product from spec hand off to final sampleCollaborate with Design and PD Manager on all new research and development of new productsManage all Affinity and licensed productsAssign new product development to appropriate vendors and communicate design direction with Artwork and SpecsCollaborate with PD Sr. Manager on final spec hand offClearly communicate timeline expectations to all vendors to ensure all tools and samples are on time. Advise PD Director when timelines will be jeopardizedFollow up with vendors to track developmentEnsure all product tools and final samples are accurate and to design specifications. Partner with PD Manager and Design team on all final approvalsClearly communicate with all vendors any revisions and updatesEnsure all approvals / rejections are completed within 24 hoursEnforce Quality Standards with VendorsReview Pre production samples and submit to vendors as standardReview Top of production samples and submit to DC & Quality Assurance as a standard example for use during inspections and packagingEstablish / maintain records of all product specs

Work closely with design and PD Manager to ensure understanding of product needs and design aesthetic to ensure final product is to specificationsManage creation of product from spec hand off to final sampleCollaborate with Design and PD Manager on all new research and development of new productsCollaborate with PD Sr. Manager on final spec hand offClearly communicate timeline expectations to all vendors to ensure all tools and samples are on time. Advise PD Director when timelines will be jeopardizedEnsure all product tools and final samples are accurate and to design specifications. Partner with PD Manager and Design team on all final approvalsClearly communicate with all vendors any revisions and updatesEnsure all approvals / rejections are completed within 24 hoursEstablish / maintain records of all product specs

• Greet all corporate level clients and guests• Manage office to ensure a positive and friendly atmosphere• Answer multi-line main phone system and direct calls for all employees• Book meetings and conference lines throughout all departments• Assist multiple departments with various projects and assignments• Assist the Retail Operations Department as Marketing Evite Specialist

• Assist in managing and maintaining contract pipeline for entire product portfolio• Assisting Management level supervisors track and report contracts company-wide• Quoting and Quality assuring contracts company-wide

• Assisting groups of roughly 20 children with education help, organized games and structured programs.• Substituted as After-School Site Director for six months while Director was out on leave.• Implemented lesson plans for daily activities.• Managed a small group of staff.• Planning daily schedules and field trips.• Multi-tasking and being aware of everything that goes on around me.• Problem solving and resolving conflicts between students.

• Served 10 months and approximately 2,000 hours of service for the Providence community• Assisted in planning, managing and supervising lesson plans