Kelsey Kaplan Email & Phone Number

Portland, Or, Us

• Created and held monthly member retention activities and promotions including facilitating Center tours, member happy hours, on-boarding programs, newcomer events and member only discounts• Provided excellent customer service to members and guests• Oversaw the Welcome Desk and staff that directly interact with the MJCC membership base • Managed 20 staff across three Center departments, ensured optimal staff coverage within budget and filled in as needed to cover shifts• Effectively communicated and worked with colleagues and various department managers to ensure overall success and meet organizational goals• Developed and managed inside sales material in collaboration with the marketing department• Created department processes including programming enrollment, payment processing

• Conducted sales of various services and membership packages• Operated multi-line telephone system, online membership database and answered inquiries regarding the Center and overall facilities• Effectively communicated and worked with colleagues and managers at the Guest Service Desk as well as other departments in order to ensure overall success and meet department goals• Trained and assisted new guest services desk employees along with filling in shifts as needed