Assistant Manager, Receptionist, Shift Lead
Burnsville, Minnesota, United States
I worked at this facility for four and a half years, taking on different roles and building up to the position of Assistant Manager. These roles include: Shift lead of our team- in which I set a plan for the shift for the team to follow and work to instruct them and manage their performance; Front Desk Associate- in which I utilized customer service skills to speak with pet parents about questions and concerns, and schedule appointments for them. As Assistant manager, I worked these different roles simultaneously along with cash handing and deposits, inventory, training new employees, and overall management of staff issues.