Kelsey Mueller Email and Phone Number

• Following our acquisition of another company and subsequent organizational restructuring in 2023, I transitioned to the People Operations team reporting to our Chief People Officer. This shift allowed my team to prioritize internal team development. Additionally, I played a key role in integrating the client training team, ensuring deadlines, business operations, and trainer readiness were successfully managed.• Developed a management resource library, launched a manager community Slack channel, and organized monthly leadership virtual meetups, enhancing leadership skills and contributing to high manager scores in the annual engagement survey.• Co-designed and facilitated virtual focus groups with over 60 team members from the newly merged organization, synthesizing insights to develop impactful company values that resonate with the entire team.• Led my team in updating our onboarding program to align with our company’s new mission, values, and expanded customer verticals. Successfully completed the project ahead of schedule, while maintaining a 90 NPS score for our onboarding program.• Obtained certification in the Working Genius framework and facilitated team connection conversations with each executive leader and their direct reports. This initiative enhanced team awareness, clarified communication norms, and optimized meeting effectiveness, leading to increased productivity across the senior leadership team.• Designed and managed the learning roadmap. Provided direction to the learning and development team for creating and updating content for onboarding and continued education training curricula.

• Developed and managed employee development program encompassing 400+ instructor led and eLearning courses, managed through the Learning Management System (LMS), maintaining an NPS of 76.• Led a cross-functional team in developing, scaling, and streamlining the onboarding process, enabling the onboarding of team members from every department monthly and reducing the time from hire to start date.• Led a cross-functional team in developing an internal employee certification program that significantly reduced ramp-up days for new consultants, enhancing overall productivity and efficiency.• Designed and facilitated a six-week “Train the Trainer” series that utilized social learning, blended learning, and experiential learning approaches. This initiative resulted in increased trainer proficiency, improved knowledge retention, and standard training delivery processes across all consulting teams.

• Created, launched, and delivered certification curriculum for the company’s products.• Partnered with a cross-functional team to develop content, coordinate project deliverables, communicate with stakeholders, and successfully deliver training across 7 tracks to over 300 customers during our annual user conference.• Managed the client training team, leveraging leaderships and coaching skills to support team members in developing individuated development plans.• Created a proposal and secured buy-in from leadership to expand the client training team size, resulting in the ability to expand our certification course offers across our product suite.

At Lurie Children’s, I obtained 3 Epic certifications, honed my adult learning and instructional design skills, and worked with a team dedicated to the health of all children.• Developed and maintained training materials for initial installation and for new software releases and updates.• Developed and executed curriculum for patient access and professional billing new hires to support in their preparation for success.• Project managed and supported nine team members of the training team in preparing for a major upgrade of our Epic system that impacted over 300 staff members.

I taught at a school where 3 out of 4 students were homeless or doubled up because I am driven by making an impact and enjoy creating an engaging learning environment that sparks that lightbulb moment for learners of all backgrounds.• Developed the Geographic Information Systems curriculum using backward design, a rigorous course that emphasizes writing, community engagement, technology and civic engagement• Planned creative, rigorous and original Geographic Information Systems lessons for 130 students focusing on thought provoking questions and student centered learning• Collaborated with the Chicago Coalition for the Homeless on a civic engagement project in the classroom• Facilitated students in calling local elected officials to set up meetings to discuss Homeless Youth in Chicago• Incorporated technological resources into curriculum in order to engage students and monitor their progress• Established an engaging learning environment through the use of positive feedback, student exploration and inquiry of texts • Dedicated to collaboration and development of curriculum that actively engages students and attended a MIKVA Technology and Activism teacher workshop• Coordinated MIKVA Project Soapbox speech competitions and invited WBEZ and members of the community to be guest judges

• Developed the school’s Continuous Improvement Work Plan • Delegated responsibilities to 8 members of the grade level team and organized team functions in order to maximize student success• Led the sophomore team in the analysis of attendance data and created an intervention plan that increased sophomore student attendance by 4% • Coordinated annual Sophomore Class Field Trip for 130 students• Collaborated with the Instructional Leadership Team and coordinated instructional rounds for 30 teachers • Collaborated with the Instructional Leadership Team to create and implement coaching support for teachers in order to maximize effective teaching and increase student success• Effectively communicated with parents, the community, administration, students, and teachers in order to coordinate the Sophomore Class end of the year awards ceremony for 130 students• Attended Critical Friendship and Professional Learning Community training • Led the Student Development Team in the coordination of a college and career day for 250 students where we invited 35 professionals to participate in mock interviews with our students to prepare them for future success• Faculty adviser for the Student Voice Committee of 20 student members who created a project to improve student engagement in the classroom and met all project deadlines