Kelsey Tavares Email & Phone Number

Tempe, Arizona

Team Leader for a team of 15-25 AdvocatesDemonstrates passion for her team, working to grow and develop team members wherever possible. Provides direct feedback to managers and directors around operations and process improvement. Manages a pipeline of escalated customers ensuring their concerns are resolved in a timely manner.

Washington D.C. Metro Area

Provided direct feedback to leaders throughout the company to assist with implementing new processes. Networked with stores across the country to ensure smooth experiences throughout the customer's journey. Recognized revenue by collecting payment, assisted in creating audits that were adopted company wideManaged inbound phone calls in emails while ensuring clients had a positive experience. Assisted clients in completing payment, vehicle registration, and paperwork.

Washington D.C. Metro Area

Created a global merchandise standard.Oversaw store operations ensuring the showroom was complicit with brand standards. Assisted with the Model 3 launch in two showrooms. Created brand ambassadors by educating and exciting.Utilized Salesforce daily to analyze business data.

Washington D.C. Metro Area

Addressed Congress on behalf of the Starbucks College Achievement Plan.Received Partner of the Quarter Q2 of FY 2017.Assisted manager with scheduling and training. Completed daily product and monetary audits. Oversaw inventory ordering to ensure store was meeting demand.Ensured brand standard was being upheld while assisting partners and customers in the most efficient way possible.

Oahu Hawaii

Assisted in designing a second coffee shop location. Created a training plan for new and existing employees. Lead a team of 30 within three different areas of the business, completed schedules that fit within the needs of the business. Vetted and onboarded new employees.Upheld ServSafe standards while implementing processes to ensure audits were passed. Completed orders and audits for three entities within the business.