Kelsey Pearce Email & Phone Number

Raleigh, North Carolina, United States

Team Management and Development: Responsible for ~ $1.8M in annual revenue and over 75 team members. ○ Managed a team of eight direct reports, including managers and managers in training. ○ Created corporate wide Leadership Sales Training Program focused on client retention, people management and understanding analytics to influence and measure business performance resulting in KPI improvement. Profitability Improvement: Daily management of operations, field best practices and P&L to ensure strong business performance. ○ Consistently exceeded company Lead to Prospect and Prospect to Member targets. ○ Managed a utilization system that decreased payroll percentage by 11%.Additional roles held include Area Sales Manager and Studio Director.

Raleigh, North Carolina, United States

Business Operations: Oversaw operations while training and leading a team to success and meeting nightly sales goals. o Projected future revenue goals and ensured staffing needs were met for business levels. o Passed all state inspections to ensure health and safety of team members and guests. o Collaborated with the Owner to create an extensive menu.o Social Media marketing to keep up with trends and gaining new guests.o Implemented inventory tracker that helped stabilize liquor cost and inventory control.Team Management and Development: Trained all Bartender team members to adhere to and excel in all service standards.○ Conducted training audits to ensure customer service excellence.

Durham, North Carolina, United States

Hired as call center sales representative, responsible for securing on-site appointments with potential clients and sales associates. Promoted to Sales Associate on the sales floor. • Proven track record in call center operations.• Excelled in converting phone sales to generate customer foot traffic.• Adept at meeting all presale requirements and consistently exceeded sales goals. • Achieved a minimum monthly target of 30 car sales.