Kelsey Pyers Email and Phone Number

• Lead all catering and banquet functions; develop tasks for banquet team and delegate accordingly • Contact all incoming inquiries to begin planning process • Develop all components of events, including room rental and set up, catering and beverage needs, staffing levels, design components • Continuously communicate with main contact throughout event process • Execute all functions from set up to break down • Ensure proper staffing and equipment for all banquets • Coach and train staff to exceed guest’s expectations and meet every guest’s needs • Use independent problem-solving abilities to resolve issues that arise • Operate as shift lead during restaurant hours by overseeing shift opening and closing procedures and assigning various tasks to associates for smooth restaurant operations • Assist in nightly closing procedures, including cash outs, deposits, and various reports • Assist General Manager in developing new seasonal programs and specialty functions for restaurant guests

Oversaw the daily operations and successes of two food and beverage outlets and all resort banquets • Scheduled and maintained staffing levels according to hotel occupancy; forecasted weekly staffing needs • Planned and executed all banquets and catering functions throughout resort • Implemented weekly and monthly food and beverage specials for both hotel guests and local guests to boost revenues and drive sales • Assisted in developing an extensive wine program; continued to develop and expand program by appealing to popular trends and seasonal selections • Built relationships with vendors to get best possible products; partnered with vendors to develop wine dinners and various events • Designed all menus, marketing pieces, and banquet cards in house • Developed a mini bar program for all hotel suites, using unique products to appeal to guests • Created service standards for all food and beverage positions; implemented training plan to ensure that all staff members were properly trained for service • Created par levels for all front of house products, including alcoholic products; completed weekly ordering based on par levels • Developed a food and beverage program for an outdoor venue expansion, including a pool with 120 seating options and beachfront space • Executed monthly inventory for all front of house products, alcoholic products, and mini bar products • Supervised dining room, kitchen, and outdoor bar to ensure proper steps of service • Interacted with guests to create memorable experiences and resolved any guest issues that arose

• Supervised daily outlet operations while providing exceptional customer service to all guests • Assisted outlet manager to introduce new products to outlet based on seasonality and market trends • Accountable for completion of all store inventories and daily ordering • Followed safe work procedures and trained all associates on food safe practices, including OSHA, HACCP, and ServSafe programs • Ensured that food and beverage standards were up to par; aimed to maintain high standards for all outlet products • Handled all guest complaints in a timely and friendly manner; resolved any internal issues that arose