Project Assistant
Current
Aug 2024 - Present
AeroLeads people directory · profile
Kelsey Serrano Email & Phone Number
Client Relations & Administrative Assistant
at
IBC Global
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Client Relations & Administrative Assistant
Location
Saylorsburg, Pennsylvania, United States
Company size
Who is Kelsey Serrano? Overview
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Quick answer
Kelsey Serrano is listed as Client Relations & Administrative Assistant at IBC Global, a with 12 employees, based in Saylorsburg, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Kelsey Serrano.
Kelsey Serrano previously worked as Project Assistant at Ibc Global and Senior Client Advocate at Ibc Global Inc. Kelsey Serrano holds Certification, Graphic Design from Monroe Career & Technical Institute.
Company email context
Email format at IBC Global
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IBC Global
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Profile bio
About Kelsey Serrano
I am a Client Service professional with a strong commitment to providing clients with the most excellent service I can. Being an experienced professional with a variety of experiences both in retail and in the office, I am always striving to identify the appropriate course of action for every scenario or assignment.
Current workplace
Kelsey Serrano's current company
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4 roles
Kelsey Serrano work experience
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Senior Client Advocate
Facilitated inter-departmental communication to effectively provide customer support. Followed up with customers about resolved issues to maintain high standards of customer service. In addition to acting as subject matter expert, answering internal and external questions and inquiries.Built relationships with clients using active listening and issue resolution to provide excellent service.Spent ample time with each customer, verbally reviewing and explaining documents for clientcomprehension. Maintained high standards of customer service by building relationships with clients.Responded to customer calls swiftly to resolve issues and answer questions
Jul 2020 - Aug 2024
Stylist
Helped customers complete purchases, locate items and join reward programs to promote loyalty,satisfaction and sales numbersAdvised client base of new products and seasonal fashions to increase store sales.Improved operational efficiencies while managing customers requests, store inventory, transactions, newpurchase orders and pricing needs.Led entire client shopping experience, putting together ensembles and providing styling tips that werepersonalized.Researched current fashion trends and competitor activity.Cultivated lasting relationships with clients through one-on-one interactions in store environment.Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
Jun 2019 - Jul 2020
Brand Ambassador
Used consultative sales techniques to understand customer needs and recommend relevant products andservices.Provided accurate information about promotions, customer programs and products, helping drive highcustomer retention.Folded and arranged merchandise in attractive displays to drive sales.Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.Helped customers complete purchases, locate items and join reward programs.Delivered in-depth information on product features so customers could make educated decisions beforepurchase.
Oct 2017 - Jun 2019
2 education records
Kelsey Serrano education
Certification, Graphic Design
High School Diploma
Pleasant Valley High School
FAQ
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What company does Kelsey Serrano work for?
Kelsey Serrano works for IBC Global.
What is Kelsey Serrano's role at IBC Global?
Kelsey Serrano is listed as Client Relations & Administrative Assistant at IBC Global.
Where is Kelsey Serrano based?
Kelsey Serrano is based in Saylorsburg, Pennsylvania, United States while working with IBC Global.
What companies has Kelsey Serrano worked for?
Kelsey Serrano has worked for Ibc Global, Ibc Global Inc, Francesca’S®, and Banana Republic.
How can I contact Kelsey Serrano?
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What schools did Kelsey Serrano attend?
Kelsey Serrano holds Certification, Graphic Design from Monroe Career & Technical Institute.
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