Kelsey Kramer Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Hye, Texas, United States

Originated and developed the Hill Country Wine Academy, including brand concept, curriculum development, and custom contentCreator of the Texas Wine Ambassador Certification course and its Advanced Certification, it structures Texas wine theory with an application on focus.Educate staff, industry and guests on Texas wine, wines of the world, service, and more.Design and maintain educational materials and systems for company and consumer use.Identify and streamline key messaging for multiple brands.Consult with all departments to enhance impact, advance progress and increase ROI on select projects.Represent the group of wineries at significant occasions.Developed a market education program for the Wholesale department to increase knowledge of the Texas wine industry.

Hye, Texas, United States

Oversee programming for promotions and campaigns.Design content across multiple platforms including website, internal inventory/sales platforms, staff training apps, email, and social media.Blog writerIdentify new markets and sales channels using ROI analysis and performance logistics.Write and maintain the company blog, as well as outside publishing requests.

Hye, Texas, United States

Recruit new club members, build new sales channels, and maintain personable guest relationships.Assist with staff product, sales, and service training and building of the winery’s WSET Provider Program.Build and host immersive wine experiences for club members and new guests to increase sales potential.Serve as the sole concierge and host for the private interactive virtual wine tasting program.

San Antonio, Texas

Maintain knowledge of a rotating menu of 250 wines, from classic to ‘cult’Maintain formal service standards while practicing adaptation of these techniques to each guest experience.Create and teach onsite and virtual classes on topics such as ‘Women in Wine’ to ‘How to Read a Label’.Source wine selections from distributors based on class topic, cost-of-good target, and active wine selection.Create and market weekly tastings featuring a themed selection of wines to educate and promote sales.

San Antonio, Texas

Train all front-of-house staff from on-boarding to advanced wine education.Oversee inventory, create competitions and sales targets for employees, and resolve guest complaints.Build one-on-one mentorships to identify areas for success, sales growth potential, and further education.

San Antonio, Texas, United States (1604 Location)

Obtained official training in serviceFOH staff trainer Performed banquet serviceAcquired Italian food and wine knowledge

Greater Chicago Area

Formal service of wine and food at a Michelin Star restaurant.Educated on French and Japanese cuisine and ingredients, and French and Spanish wines.Skills acquired include formal food and wine service, phone etiquette, and resolving guest solutions.Relocated back to San Antonio due to family.

Ball State University

Achieved Dean's List status with 3.54 GPA.

San Antonio, Texas Area

Summer job during college to acquire professional skills.Acquired skills include basic formal food and wine service.

San Antonio, Texas Area

Summer job before college to acquire professional skills.Skills acquired include directing activities, safety awareness, and personalized customer service.Responsible for maintaining CPR and first-aid certifications.