I am in working in the exciting and ever changing transport industry. Learning about the wider world I have had many unique experiences that have been challenging yet exciting and rewarding.Through my previous work experience and life experiences, I have developed a range of skills and attributes that I believe will enable me to successfully contribute to a permanent job opportunity. More specifically;• Extensive experience (5+ years) in working in customer service and managerial roles, through my job at Splash’s Swimming School.• Excellent communication skills developed and refined through a variety of presentations at university and work.• Commitment to complete tasks within a set timeframe, to a good quality, as evidenced through my work at Splash’s Swimming School. In my role with Splash’s, I am required to complete a set amount of tasks each half an hour and every shift; such as processing payments, responding to phone calls and teaching of students. • Impeccable attention to detail and the ability to complete tasks quickly and efficiently (i.e. following up any complaints or teacher requests within a half an hour time frame, with positive results). Throughout my time at Splash’s Swimming School, I have become a person that values the ideas of others and recognise the importance of open communication. To this end, in my role as Office Manager, I actively encourage my staff to communicate with me regarding any questions they may have or ideas they have (which if they wish, I can pass onto higher management). Communication and approachability are two skills which I pride myself on and as such, I have continued to foster these skills throughout my work and time at University.
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National SupportMainfreightMelbourne, Vic, Au -
Graduate RecruiterMainfreight Sep 2022 - PresentAustraliaScreening resumes, conducting interviews and passing successful graduate candidates through to branches they would suit for follow up interviews and on boarding.Annual catch ups with graduates to check in on their process and general mentorship of them.Organisation of business improvement projects, putting graduates into teams to create a project and present to branch managers per state. -
TrainerMainfreight Oct 2017 - PresentVictoriaVariety of different responsibilities from planning, creating and running courses to travelling Australia completing twice annual Quality Audits.I get to work with a diverse group of people, training, communicating and building knowledge of culture and best practise.
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GraduateMainfreight Jan 2016 - Jan 2018Clayton, Victoria, Australia -
Sport Liason OfficerCity Of Casey Jul 2015 - Nov 2015Narre Warren, Victoria, Australia -
Office Manager (Teacher Support)Splash'S Swimming School Dec 2012 - Oct 2015Complete half yearly performance management reviews of staff members and assist with further training and knowledge, if required.Assist in training and development of all staff, during the shift by getting in the pool and team teaching.Facilitate training to staff members during mandatory workshops.Manage the staff in the pool environment, including the assistant teachers; ensuring that all staff adheres to correct policies and procedures for teaching and safety.Liaise with parents about the progress of their child or children, speaking to teachers on behalf of the parents.;
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Customer Service RepresentativeSplash'S Swimming School Dec 2011 - Oct 2015Manage customer accounts, including payments.Phone calls, including new customer inquiries.Physical interaction with customers each day, new and existing.Manage complaints and achieve customer satisfaction with each encounter.Other duties including; organising staff qualification updates, awards for students, termly re-enrolments for all students.Assist in marketing and promotion of the business by attending events such as the Berwick Show (2015) and Cranbourne family fun day (2014).
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TeacherSplash'S Swimming School Jun 2008 - Oct 2015Teach students the techniques and strokes to learn to swim. Ages ranging from 6 months old to squad students and adult classes.Assist teachers in the water to teach children of ages 3 and older, techniques and strokes to enable them to swim in the pool.
Kelsey Smith Education Details
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Human Resources, Management/Marketing -
St Margaret'S SchoolVictorian Certificate Of Education
Frequently Asked Questions about Kelsey Smith
What company does Kelsey Smith work for?
Kelsey Smith works for Mainfreight
What is Kelsey Smith's role at the current company?
Kelsey Smith's current role is National Support.
What schools did Kelsey Smith attend?
Kelsey Smith attended Monash University, St Margaret's School.
Who are Kelsey Smith's colleagues?
Kelsey Smith's colleagues are Robert Tucker, Troy Walsh, Nick Smith, Sateki Tongia, Sander Floré, Henry Boon, Cissy Wingelaar.
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Kelsey Smith
Business Development Manager For Ray White Collective: Living Here Cush Partners | Ray White Bulimba | New Farm | Toowong | ClayfieldBrisbane, Qld -
1ceres.org.au
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