Kelsey Stapleton Email & Phone Number

Dayton, Ohio, United States

Lead and manage all customer-facing teams, ensuring alignment with operational and financial objectives. Strategically oversee staffing, performance management, and training initiatives to enhance team effectiveness and customer satisfaction. Collaborate cross-functionally with departments such as sales, marketing, and operations to drive cohesive communication and strategy execution. Develop and implement procedures to reduce customer churn and contraction using Saas KPIs, while enhancing… Show more Lead and manage all customer-facing teams, ensuring alignment with operational and financial objectives. Strategically oversee staffing, performance management, and training initiatives to enhance team effectiveness and customer satisfaction. Collaborate cross-functionally with departments such as sales, marketing, and operations to drive cohesive communication and strategy execution. Develop and implement procedures to reduce customer churn and contraction using Saas KPIs, while enhancing reactivation and expansion efforts. Establish a comprehensive system for monitoring key performance indicators and setting goals aligned with company growth initiatives. Support content development and adherence to industry standards, fostering a culture of continuous improvement. Cultivate a positive and collaborative work environment to promote employee engagement and retention, effectively driving overall organizational success. Show less

Austin, Texas Area

Organize and manage the Customer Success Team, Growth Team, Support Team, and the client-facing design team. Assist in communications with other departments including sales, marketing, and operations. Create protocols and standards for client-facing teams to optimize services. Help create content and designs for promotions, on-site videos, and informational guides for internal and external use. Sustain a positive and collaborative work environment to aid the continued company growth while… Show more Organize and manage the Customer Success Team, Growth Team, Support Team, and the client-facing design team. Assist in communications with other departments including sales, marketing, and operations. Create protocols and standards for client-facing teams to optimize services. Help create content and designs for promotions, on-site videos, and informational guides for internal and external use. Sustain a positive and collaborative work environment to aid the continued company growth while reducing churn. Show less

Austin, Texas Area

Work directly with clients and design team to build conversion marketing promotion and support with advice.

Cincinnati Area, Ky

Ran a team of around 200 on a production floor managing through put, direct labor, employees and other production goals.

Austin, Texas Area

Managed operations for the city of Austin including scheduling, working closely with sellers and supporting our sales team.

Cincinnati, Oh

Helped create the Solutions Specialist department which worked as an internal bridge between multiple departments and markets. Also, worked with other departments to develop production best practices.

Cincinnati, Oh

Created the Exceptions Specialist postion which supported two productions lines with anything that may fall out of the normal workflow. This included creating procedures, documents, and training guides. I also helped build out different protocols for exceptions items like authentication.

Cincinnati, Oh

Fulfilled invoices in a team of twenty-five people. Worked to develop packing standards and inventory practices.

Cincinnati, Oh

Worked remotely organizing and photographing sales in client's homes while working in a team to present the sellers items in the best light.

Dayton, Ohio Area

Self run business catering to high school seniors, weddings, bands, and local small businesses.

Traveling

Traveling for three weeks at a time around the country photographing architecture for online promotion and informational sites.