Kelsey Sword Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

Santa Barbara, California Area

NHHCO highly values staff growth and customer service, where I have been able to ensure that every client who steps into our office, emails our staff, or calls our mainline is met with efficiency, respect, and professionalism. I have been lucky enough to gain experience in all the basics an office space offers- such as scheduling and managing multiple calendars, editing and finalizing word and excel documents, answering phones and emails in a professional manner, timekeeping, bill collecting, and more. I have also been given the opportunity to juggle multiple deadlines for larger projects, edit higher level documents, help create PowerPoints and documents for presentations, provide HR support and management, and work with the recruiting team to help grow our staff. Specific duties include: Created PowerPoints and document presentations for clients, staff and other professionalsProvided frontline customer service for new and existing clients Implemented and maintained new CRM system to monitor client pipelinePerformed general administrative duties Managed end to end project lifecycle of the firm’s timekeeping program from timesheet submission to client billing for multiple stakeholders Served as the point of contact for office property managers and coordinated maintenance requests for the firm Created and implemented staff training programs to meet California labor law requirements and improve equity in the workplace Managed the company LinkedIn Profile and open job adsSourced potential candidates through LinkedIn Recruiter to initiate contact and organize potential applicantsManaged recruitment including candidate sourcing, recruitment events, candidate screenings, and applicant trackingCoordinated the onboarding process including preparing training documents, workstation setup, and training to ensure a successful new hire experience

Santa Barbara, California Area

During my time at the United Boys and Girls Club of Santa Barbara County, I was able to work directly under the VP of Development to help plan and execute special events, create marketing materials such as flyers, brochures, and handbooks and write for social media pages, press releases, grant editing and basic inputting of donations. There were also opportunities for interacting with donors, parents and event attendees via email as well as in person. Specific duties include: Worked directly under Vice President of Development to provide support and separate duties to further the organization’s mission statementPlanned and executed special events that supported the fundraising goals of the business. and executing special eventsDesigned and created marketing materials such as flyers, brochures, and handbooksWrote copy for social media and web pages, press releases, and performed grant editingStewarded donors, parents, and event attendees to support the financial and missional goals of the organization

Santa Barbara, California Area

Worked with children groups ranging from kindergarten to 5th grade. During the 4 hours after school I helped with homework, provided snacks, as well as various art and science projects, outside game activities, and general child-care protection and supervision.

Worked during the summers. Duties included filing, scanning, and copying documents for attorney’s open cases. Scanned old files from closed cases for storage and shredded sensitive materials. During the summer of 2015 I also worked as an errand runner with these assistant duties, which entailed driving to various locations to file documents at court houses, delivering packages to other law associates, and any other errand needed for the firm.

Duties included basic customer service skills including answering phone calls and using cash register and ordering system. Interacted with customers in planning of parties, large groups, and take-out orders. General cleaning of restaurant and some food prep responsibilities were held as well.